Technology Support II

Job Description
J.P. Morgan Chase Corporate & Investment Banking (CIB) Technology recognizes the strategic importance of Asia Pacific not only as a revenue generator but as a critical engine room for delivery of technology services across Markets, Investor Services and Banking. ASEAN (Malaysia, Indonesia, Thailand, Vietnam, Singapore, Philippines) is a key market within the region and the firm is hiring Application Production support associate for Payments Technology based in Singapore. As an Application Support Specialist working within a Production Management team, you will be responsible for technical support of production applications.
Your responsibilities will include:

• Act as the primary liaison between technology and the business (Sales, Product, Operations, and Client Services).
• Supporting Incident Management and recovery of incidents affecting the applications.
• Support day-to-day technology related matters for Payment business and key external partners (regulatory bodies, partner banks and vendors).
• Accurately following processes associated with support tools e.g. Incident, Change and Problem management based on ITIL best practices
• Ensure the health status of the systems.
• Investigate and resolution of application processing queries raised by the business.
• Execution of application disaster recovery plans.

This role requires a wide variety of strengths and capabilities, including:

• Experience in application support, networking and infrastructure knowledge (Linux/Unix, Windows, IBM-MQ, Tomcat/IBM Websphere, SFTP, SSL, etc.)
• Experience in monitoring / alerting and batch / job, e.g., Splunk, Grafana, PowerShell, Bash, ITRS Geneos
• Knowledge in Banking domain especially in Banking landscape is desirable. (High Value Payment, Low Value Payment, SWIFT, Real Time Payment, Collection, Cheque Clearing, Tax Payment, Partner Bank system, etc.)
• Proven Self-starter with initiative, accountability, and ability to work independently as well as collaborate effectively with local, regional, and/or global teams.
• Adaptable and able to multi-task, handling complex requirements.
• Bachelor's Degree in computer science, Information Systems, Engineering is desirable.
• Fluent verbal and written English skills as you will be working 100% in English.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.