Application Support Specialist

Company Overview

Soros Fund Management LLC (SFM) is a multi-strategy global investment firm and family office that manages approximately $28 billion in net assets. Founded by George Soros in 1970, SFM serves as the principal asset manager for the Open Society Foundations (OSF), one of the world's largest charitable foundations dedicated to promoting justice, human rights, and democracy. SFM leverages its permanent capital base, unconstrained mandate, and 50-plus + years of experience to invest nimbly across diverse strategies and asset classes, including public and private equities and credit and macro assets. SFM’s approach is unique in the investment industry. Headquartered in New York City with offices in London, Dublin, and Hong Kong, SFM employs about 200 professionals.

Key Relationships

Reports To: Head of Software Development

Other Key Relationships: Developers, Quants, Systems, Business Users, etc.

Major Responsibilities

• Participate in 24x7 coverage and support for critical systems, responding to production issues and coordinating escalation and post-mortem analysis
• Monitor systems and processes for availability/performance and assist with the design and implementation of a unified strategic monitoring and alerting platform
• Understand and document the relationships between financial/business requirements and the systems and technologies that serve them
• Create and maintain playbooks for failure scenarios and disaster recovery planning.
• Clearly document new and existing systems at a high level in terms of support requirements, upstream and downstream dependencies, and criticality to the business
• Communicate status of any ongoing issues to technology personnel, business leaders, and senior management
• Participate in evaluation, testing, and introduction of new technology and approaches to the organization

Requirements

• Broad understanding of enterprise and cloud technology from the level of networking, operating systems, and cloud infrastructure through programming languages and application architecture
• 4+ years of experience in enterprise-level application monitoring, alerting, and response
• 2+ years of experience supporting a workload orchestration platform (ActiveBatch, JAMS, AutoSys, etc.)
• Excellent communication skills
• Ability to thrive in a collaborative team-oriented environment

Optional, but Preferred

• Hands-on experience leveraging the AWS and/or Azure cloud platforms
• Experience utilizing and supporting technologies such as SQL Server, Docker, Kubernetes, Snowflake, Lambda functions, Terraform CDK, S3, Python, C#, PowerShell, Bash, etc.
• Experience supporting trade execution and order management platforms.
• Familiarity with LogicMonitor, Azure AppInsights, or similar monitoring tools

What We Offer

• We anticipate the base salary of this role to be between $120,000-170,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.
• Available Benefits Include (i) a daily meal allowance, (ii) health, vision, dental and disability insurance, (iii) a generous PTO and parental leave policy, (iii) an employer-sponsored 401k plan (eligible for employer matching), and (iv) a 3:1 employer matching gifts program for 501c(3) or equivalent qualified organizations.
• Opportunities for professional development and growth
• A collaborative and inclusive work environment
• The chance to make a meaningful impact on global labor practices and human rights

In all respects, candidates need to reflect the following SFM core values:

Integrity   //   Teamwork   //   Smart risk-taking   //   Owner’s Mindset   //   Humility

Discover how SFM continues to drive impactful investments and supports the global mission of the Open Society Foundations.