Application Support Specialist

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Markets Application Production Services group is a global team managing production systems across Equities, including Cash Trading and Client Solutions. The team collaborates closely with business users, development, and infrastructure teams to oversee all changes to the production environment, with a strong focus on operational excellence and process improvement. The successful candidate will join a regional team spanning multiple Asia locations, providing front-line support for client connectivity and cash trading systems, including direct market access, algorithmic trading, and high-frequency trading platforms. This role demands close collaboration with clients, proactive monitoring of trading systems, and swift resolution of issues to ensure seamless trading operations across the region.

This is a 2-shift basis job from 12:00PM to 9:00PM/9:00PM to 6:00AM Taipei Time.

WHAT YOU WILL DO:

• Working on night shifts, and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs
• Responsible for ensuring the smooth running of production Electronic Trading platform regionally
• Providing the highest level of service managing day-to-day support of all the front-office trading systems, including, client connectivity, order management systems, algorithmic trading, Direct Market Access and High Frequency Trading for co-location flows
• Located on the trading floor, you will be expected to maintain a professional demeanor while working closely with regional and global business users, as well as collaborating with other Technology teams. Your role will involve ensuring that issues are promptly addressed and effectively communicated to meet agreed service level agreements (SLAs).
• Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions
• Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution
• Driving operating procedure excellence in incident management, change management and problem management
• Proactively identifying potential production issues across the Electronic Trading stack and determining areas for continuous improvement

WHAT YOU WILL NEED TO SUCCEED: 

• 1+ years working experience in a similar role
• Educated to degree level in engineering or science discipline
• Good system knowledge of Unix/Linux, Oracle and basic networks
• Proactive, demonstrates initiative, diligent, and hardworking with a willingness to learn.
• Effective team player with the ability to work independently when required.
• Excellent verbal and written communication skills.
• Capable of working under pressure in a fast-paced, time-sensitive trading environment.
• Experience with ITRS, Java VM, Windows, Ansible, AMPS,  Autosys and Tableau would be an added advantage
• Experience working within production support within a financial services organization would be an added advantage

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.