Application Support Specialist

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Key responsibilities include, but are not limited to:

• Provide application support for Nuvei products;

• Maintain applications by regular proactive monitoring and remediating any issues related to application availability and/or performance;
• Collaborate with external/internal support teams to ensure smooth functioning of the application and resolution of issues;
• Collaborate with internal/external developers for bug fixes/product enhancements;
• Execute incident management processes; business communication, notification, escalation, and ensuring root cause analysis is completed and permanent corrective actions are implemented;
• Responsible for IT change management process including participation in Change Advisory Board (CAB) and performing impact assessment of potential changes executed by key service providers;
• Provide after-hours support for incidents and changes including;
• Support project work; production/non-production testing, operational support process/documentation, implementation support;
• Develop and maintain internal/external knowledgebase articles;
• Identify process improvement opportunities and proactively work to address this via implementing automated solutions.

Qualifications include, but are not limited to:

• At least 3 years in an application/production support role or equivalent preferably in payments industry;

• Operational experience in a high availability, real-time payments processing environment;
• Strong documentation and communication skills;
• Strong analytical abilities, troubleshooting, and problem-solving skills;
• Experience in using ITSM tools e.g. ServiceNow, Jira Helpdesk;
• Pre/Post verification testing activities before/after code deployment;
• Incident, problem, and change management using ITIL best practices.
  

Technical Skills:

• Knowledge of cloud technologies, web services, APIs;
• Performing API Testing via client test tools eg Postman, Insomnia.rest;
• Able to review API documentation (internal + external) and test APIs;
• Able to review code from external developers - inline with in-house/external product APIs;
• Running / executing Python scripts;
• Troubleshooting issues using logging tools eg Opensearch / AWS Cloudwatch;
• Proactive monitoring using APM tools like New Relic, Dynatrace etc.

Desirable:

• Knowledge in Payment processes - Authorization, Settlement, Funding, common Acquirer/Payfac activities;
• Able to pull, push, merge, rebase code using Version Control Systems (Git);
• Able to write Python scripts (utilising common frameworks - Requests, Flask etc).

• Flexible working arrangements, with a hybrid office and home setup;
• A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity;
• Opportunities for career growth, with a focus on internal promotions and employee development;
• A global bonus plan recognizing contributions across the organization;
• Volunteering programs that allow you to make an impact in the community;
• Employee recognition and reward programs acknowledging outstanding performance.
  

Nuvei is an equal opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei comprises a wealth of talent, skill, and ambition. We believe that employees are happiest when empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.