Application Support Engineer

Posted 2 Days Ago
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London, Greater London, England
Hybrid
Mid level
Fintech • Financial Services
Our people make us exceptional.
The Role
As an Application Support Engineer, you'll support financial market data applications, troubleshoot production issues, and monitor data-related problems. Collaborate with developers, provide user support, and onboard new processes for expanding development teams.
Summary Generated by Built In

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be working hand in glove with developers providing sophisticated research and compliance tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code.  For this role, we require 3 days in office per week.

The team you will be joining:

  • Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges work
  • Work with order data across a vast array of markets and asset classes
  • Support systems processing that data for Surveillance and Regulatory Reporting functions
  • Work with sophisticated analytics tools that are custom built by our team of developers
  • Use the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and Argo
  • Is globally distributed across Europe and North America supporting global systems.

Our team cares deeply about preserving a respectful and diverse team culture.  We believe in choosing the right tech for the job even if that means learning something new or reviving something old.  We value business impact and outcomes over process, and we make decisions based on data.  We strive to adapt quickly as business priorities change. 

 What you’ll do: 

  • Operate key parts of a sophisticated data analysis pipeline
  • Monitor and troubleshoot production jobs
  • Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
  • Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
  • Monitor support channels and respond to user issues (2-10 per day)
  • Provide L1 and L2 support for users and collaborate with developers on L3 support
  • Onboard support processes for new development teams and applications as the support team continues to expand

What we’re looking for in this role:

  • Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
  • Experience supporting Linux environments
  • Experience working with market data or order data systems
  • Excellent analytical and troubleshooting skills
  • Familiarity with transfer protocols for financial data (FIX, native protocols)
  • Exposure to object orientated code. Java, and Python are a plus
  • Familiarity with version control software (git or svn)
  • Experience with cloud computing, AWS preferred
  • SQL experience including queries/updates/table creation/basic database maintenance
  • Exposure to data technologies such as Kafka, Spark or Delta Lake is useful but not mandatory.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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Top Skills

Argo
AWS
Hdf5
Java 17
Kafka
Kubernetes
Python 3

What the Team is Saying

Elaine
Omar
Kumbi
Carissa
Alex
Brawnski
Michelle
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The Company
HQ: Chicago, IL
1,825 Employees
Hybrid Workplace
Year Founded: 1992

What We Do

A diversified trading firm that utilizes our own capital and trades at our own risk. We bring sophisticated technology and exceptional people together to solve complex problems in markets around the world and across many asset classes. We are motivated to compete at the highest level and commit to operate with respect, curiosity and an open mind.

Why Work With Us

The DRW approach is simple: tenure, experience and titles don’t matter as much as ideas, execution and results. We believe in creating opportunity to take on more complex problems, more interesting projects and more specialized skills. It’s a results-driven environment where friendships grow and respect is the norm.

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DRW Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

note -- allowing flexibility / 3+ days per week

Typical time on-site: Not Specified
HQChicago Office
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London, GB
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New York Office
Tel Aviv-Yafo, IL
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