Join Thredd as an Application Support Engineer
Are you passionate about keeping applications running smoothly and improving customer experiences? Thredd, a leading issuer processor enabling today's fintech innovators like Mastercard and Visa, is seeking an Application Support Engineer to join our dynamic team.
About Us
Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.
About the Role
As an Application Support Engineer, you'll be the go-to expert in core application areas, ensuring that our platform delivers excellence every day. You'll tackle challenges, provide smart solutions, and help maintain live operations by writing scripts, developing tools, and optimizing processes. This role offers a mix of technical troubleshooting, collaboration, and opportunities for growth within a fast-paced fintech environment.
Key Responsibilities
- Act as a subject matter expert (SME) for key applications.
- Support live operations, resolving issues and ensuring end-to-end closure of BAU (Business As Usual) tasks.
- Develop and deploy tools to address application challenges effectively.
- Collaborate with Level 2 support, Product Owners, and Operations Teams to enhance platform performance.
- Participate in projects and contribute to knowledge-sharing initiatives.
What We’re Looking For
- Experience with methodologies like DevOps, Agile, or Kanban.
- Proficiency in SQL.
- Strong communication and organizational skills.
- A passion for continuous learning and improvement.
Nice to Have
- Experience in the payments industry
- Experience with monitoring tools like Coralogix.
- Basic development experience.
Why Thredd?
We offer a supportive environment where you can grow your skills, collaborate with talented colleagues, and contribute to a platform that powers leading fintech solutions globally.
Ready to make an impact? Apply now and join us in shaping the future of payments!
Top Skills
What We Do
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of issuer transactions annually across 44 countries for the world’s leading fintechs, digital banks, and embedded finance providers.
Thredd’s unique offering is its client-centric approach combining hands-on support with modern, reliable, and scalable technology. Thredd’s assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later (“BNPL”), FX, remittance, and open banking innovators. By partnering with our clients from concept to creation with our easily configurable solutions, we allow these leaders the agility to achieve their core business aspirations.
Thredd has enabled market leaders since 2007 and has a highly reliable platform with 99.99% availability. Thredd’s highly customisable solutions on our API-first platform, surrounded by our in-depth industry expertise, value added services, global presence and technical resilience, are designed to scale with ease. Thredd is certified by Visa and Mastercard to process transactions globally.
The company has branded offices in London, Newcastle, Singapore, and Sydney, with remote colleagues based all over the world.
The issuer processing partner of choice for the world's most ambitious businesses.
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