Application Support Engineer

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. 

Skylo’s direct-to-device service is now live across four continents, with more than 50 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT. 

This role is located in Mountain View, CA where we are onsite 3 days a week in in office.

Summary Of How You Will Impact Skylo

Skylo is hiring a Cloud Application Engineer for our network engineering team. The selected candidate will be responsible for implementing and supporting a set of satellite-terrestrial hybrid cloud based network software infrastructure. These services enable Skylo’s customers to onboard and manage their connected devices with a cloud-based platform that analyzes and visualizes their data transmitted across this network. This is a terrific opportunity for a candidate who wants to make a highly visible impact in the dynamic environment of an early-stage startup focused on an exploding market segment.

Responsibilities

• Install, maintain, and support all aspects of our Cloud based applications across all environments in our production network
• Ensure the application and underlying infrastructure is highly available for our customers and internal developers.
• Continuously optimize the infrastructure from a redundancy and cost prospective
• Implement continuous delivery systems to enable simpler, faster, automated and more robust build and release processes
• Run the network design, documentation, capacity planning, costing and resource optimization for various high availability cloud based applications 

Basic Qualifications

• 5+ years of Systems Engineering/SRE experience in deploying and managing large, GCP based environments focusing on automation
• Experience in GCP cloud redundancy and cloud optimization
• Sound knowledge of cloud tech (DBA, queuing, caching, monitoring) 
• Experience maintaining a high availability application based platform (such as e-commerce etc.)
• Good understanding in load balancer (like KB clusters), DNS, 
• Tech stack : SQL or no-SQL DB, Redis, messaging brokers (like Kafka, Pub Sub) MQTT
• Strong programming/scripting experience in either Bash, Python on a Unix/Linux platform
• A high degree of organization and be very detail-oriented
• Excellent leadership, verbal, and written communication skills
• basic application troubleshooting like (lookup logs, CPU, service health, Pods connections) and reconfiguration   
• DevOps skills like Jenkins, GIT, ArgoCD, monitoring like Grafana and Prometheus
• Good experience with Database administration a plus

Bonus Points

• Strong Computer Science foundation (algorithms, data structures, design patterns)
• Expertise in Linux systems, VPN, network security, cloud-native infrastructure (public/private clouds)
• Hands-on experience with AWS, GCP (VPC, EC2, S3, Route53, IAM, GKE, etc.), and cloud automation (Terraform, Ansible)
• Proficiency in DevOps tools, SaaS, virtualization (VMware, Docker, Kubernetes), and CI/CD (Jenkins)
• Experience in capacity planning, cost/resource optimization, and cloud security
• Strong troubleshooting, documentation, and production monitoring skills
• Familiarity with C-RAN/V-RAN implementations and multi-cloud RDMS/Redis management

Additional information

The compensation range for this position is: $140,000 - $190,000.00 This range reflects the low and high end of the range Skylo reasonably and generally expects to pay the hired candidate in this role.

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: 

• Competitive compensation packages including a stock option based equity program 
• Comprehensive benefits including medical, dental, vision, retirement plan
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad
• Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network and service 
• Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization 
• Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics

EEO Statement
Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.