Application Support Engineer (Support Level 1)

Company Description

dxFeed is a leading provider of data services for the capital markets industry. The company sources and stores direct market data feeds from various exchanges and market participants worldwide. dxFeed has built one of the most comprehensive ticker plants, offering the broadest range of data services for streaming, consolidation, storage, extraction, and analytics. These include index construction and maintenance for buy-side and sell-side institutions of the global financial industry. 

Job Description

We are looking for a Application Support Engineer for the FinTech Area. You will be responsible for providing technical support for high-level financial technology systems and software (market-data delivery). The engineer will work with clients to troubleshoot and resolve technical issues, identify root causes, and develop solutions. Additionally, you will be responsible for assisting in the development and maintenance of system architecture and design as well as helping to implement and monitor systems.

Our Technical Support Team is composed of 3 levels according to tasks performed, competencies, and level of responsibility. Team members will be expected to interact not only with clients, but also other dxFeed teams such as developers, business analysts, tech writers, financial, legal, and sales departments. Additionally, team members will be required to communicate and solve problems with data providers in multiple categories.

Main Responsibilities

• Assist and provide technical support to clients, as well as troubleshoot and resolve system issues,
• Respond to customer queries and complaints in a timely manner, providing to our clients technical advice and guidance,
• Maintain an accurate record of customer interactions,
• Identify root causes of technical problems and develop solutions,
• Assist in the development of system architecture and design, documentation and procedures, as well as system-level test plans, new products and services,
• Implement and monitor systems performance and software,
• Work with other departments to ensure successful integration of systems,
• Provide training and support to users and teammates,
• Stay up to date with the latest technologies and trends in financial technology,
• Comply with all safety and security regulations,
• Adhere to all quality standards and procedures,

What can you gain from working as our Technical Support Specialist?

• Work with the nature of finances on the low level,
• Opportunity to obtain broad expertise in the financial sphere,
• Proprietary product and infrastructure,
• High-skilled team of professionals,
• Ability to influence the product and workflows,

Qualifications

• ​​General interest in finances (trading, investments, etc),
• Work experience with foreign clients,
• High level of communication and soft skills,
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.),
• Can identify the problem and do not put up with it,
• Ability to work in an environment with frequently changing context (stress resistance),
• Console skills (ability to find/check the configuration of a component, knowledge, of Linux / Unix basics: bash, configuration in etc/, logs in log/, etc.),
• Basic knowledge/understanding of Java, Python and, or C/C++,
• Basic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science,

As a Plus:

• A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it,
• Experience with production platforms and systems,
• Continuous working experience in large companies,
• Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world,

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Work Regime Flexibility benefits: 

• Possibility of hybrid/remote work mode,

• Work From Anywhere Program.
  

Health and recreation benefits: 

• Fully paid additional wellness days (3 unwell days per year),

• Medical insurance for the employees and children,

• Reimbursement of fitness / Urban Sports Club Membership,

• Meal allowance (Coverflex Card),

• Flexpay system (Coverflex).
  

Facility benefits: 

• Modern office with new equipment,

• PlayStation, table football, and musical instruments in the office,

• Parking spaces/transport reimbursement,

• Free drinks and snacks.
  

Community benefits: 

• Teambuilding activities,

• Corporate parties,

• Football Club,

• Music club,

• Speakers' club,

• Free admission to corporate external events,

• Possibility of joining conferences and professional fairs,

• Personal branding development support.

Professional training benefits: 

• English language courses,

• Local language courses for foreign employees,

• Unlimited access to self-learning platforms,

• Certification opportunities,

• Mentorship Program.

Social benefits: 

• Parental bonus,

• Pension plan (Coverflex),

• Referral bonus,

• Blood donation paid leave.