Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
ITSM Support & Administration
• Provide Level 2/3 support for Halo ITSM, Omnify PLM, and Windchill PLM platforms.
• Manage incident response, problem resolution, and system troubleshooting.
• Perform root cause analysis and implement corrective actions.
2.System Maintenance & Optimization
•nsure system uptime, stability, and performance of ITSM applications.
• Implement updates, patches, and configurations as required.
• Monitor system health, automate routine tasks, and improve workflows.
System Maintenance & Optimization
• Ensure system uptime, stability, and performance of ITSM applications.
• Implement updates, patches, and configurations as required.
• Monitor system health, automate routine tasks, and improve workflows.
User & Client Support
• Collaborate with end users, IT teams, and stakeholders to resolve issues.
• Provide training and documentation for users on best practices.
• Assist in onboarding and configuring ITSM tools for new teams
Compliance & Security
• Ensure ITSM tools comply with ITIL, ISO, and organizational security policies.
• Support audits and generate reports on service performance and compliance
Qualifications & Skills:
Technical Skills:
• Hands-on experience with Halo ITSM, Omnify PLM, and Windchill PLM.
• Strong knowledge of ITIL processes, incident management, and service request workflows.
• Experience with database queries (SQL), scripting (PowerShell, Python), and API integrations.
• Familiarity with cloud platforms (AWS, Azure) and IT infrastructure components.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
Top Skills
What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America.
For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale.
Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise.
Our business has more than tripled over the last three years.
We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
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