Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Application Support Engineer, you will be part of a team that is responsible for the stability and operability of the company's live services. This is a highly skilled technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to comprehend business operations, and expertise at resolving and addressing complex issues. The role requires to be able to work independently and at the same time be an integral part of a team.
What you will do
- Serve as L2 escalation point for critical/major incidents.
- Work with clients and internal technical teams to evaluate and resolve technical issues affecting the smooth operation of the company’s live services.
- Troubleshoot application, system and network issues to minimize or prevent disruption of the company’s services.
- Track all issues until resolved, maintaining effective communication between clients, internal technical teams and company’s management.
- Analyze incidents, identify root cause and provide resolution within SLA target times.
- Act as an “on-call” Application Support Engineer outside of working hours on a rotating schedule.
- Create support documentation and Runbooks/Knowledge Base articles for First and Second level Support Procedures.
- Provide training and support for other team members and serve as a mentor to the First Level Support engineers of the company
What you will bring
- Bachelor’s Degree in computer science.
- 3+ years of working experience in a similar role.
- Strong technical troubleshooting and problem-solving skills.
- Demonstrated ability to think through situations outside the norm and develop appropriate solutions according to business needs.
- Capable of understanding the technical aspects of complex systems.
- Hands-on experience with SQL and/or Postgres databases.
- Hands-on Linux & Networking experience.
- Good Shell Scripting Skills in Bash, Python etc.
- Knowledge of container technologies (i.e. Docker).
- Strong communication (verbal, written) skills.
- Ability and willingness to learn new tools and technologies.
- Fluent in English.
Will be considered a plus:
- Experience in monitoring, alerting, metrics systems such as Nagios, Kibana, Grafana.
- Knowledge of Wireshark application for troubleshooting application or network-related issues.
- Familiarity with JBoss, nginx, Apache, Asterisk, OpenSIPs.
- Familiarity with Microservices architectures.
- Familiarity with Atlassian Jira/Confluence.
- Experience in working with secure code development guidelines and coding practices (i.e. OWASP, NIST)
Why you should apply
What we offer:
👟 Flexible remote working
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
Top Skills
What We Do
We deliver Optasia, the AI Platform enabling financial access for the next billion customers. We are changing the world our way.
Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making.
We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis.
Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets.
Operating since 2012 as Channel VAS and expanded in more than 35 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 116 million customers a month and had more than 980 million addressable subscribers in 2023, continuing to expand to new markets globally.
Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.
