The Application Support Analyst position is a highly visible role whose daily activities will extend to too many facets of the organization. The integral role of this position is to provide troubleshooting, system monitoring, configuration, MIS and support to office or business on all organizational applications suite.
Key Job Functions:
- Provide Tier I support to Office or Business on applications / software.
- Answer technical questions, troubleshoot problems, and guide users to gain productive use of software.
- Perform documentations and communicate.
- System monitoring and communication.
- Basic user management.
- Basic system configurations.
Knowledge & Skills: Mandatory Skills
- Strong Communication (Written and Verbal)
- Problem Solving Ability
- Strong Analytical Ability
- Good Technical Skills Preferable Skills
- Documentation skills
- Fast Learner and should have ability to think out of the box
- Good expertise on MS Office Suite/Open Source Suites/Google App Suites
Education:
- Bachelor’s Technical Degree or Equivalent required.
- Additional Diploma or Certificate is a plus.
Top Skills
What We Do
CompuGroup Medical is a global e-health provider with a comprehensive portfolio of cutting-edge IT solutions for the healthcare industry. We connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other service providers to create an integrated network of all healthcare stakeholders. As a result, we can help these organizations improve efficiency, optimize care and increase patient satisfaction while also improving profitability.
Our market-leading solutions include everything from electronic health records to innovative practice management systems. These solutions are present in over 400,000 practices and healthcare organizations worldwide. We are also proud to maintain and sustain long-term relationships with our clients, many of whom have been using our products for decades. Our dedicated, knowledgeable team consistently delivers innovative products and services with the customer in mind, knowing that in addition to running an effective business, their main focus is to heal the patient. We share that same passion and it drives everything we do.
As an owner-led and publicly traded company, CGM uniquely combines the personal touch of a local business with the strength of a global entity. We are committed to meeting and exceeding our clients’ expectations, and our goal is to become the #1 choice for all healthcare providers in the United States – a position we have already achieved in many other countries around the world.
