Responsibilities:
- High accountability & technical leadership with demonstrated ability to build strong technical teams across the US, UK and AUS.
- Initiate and lead ideas to fruition. Synthesizing concepts and findings into a narrative for communication to different audiences.
- Ability to deal with ambiguity & complexity with high energy and grit. Be fast.
- Establish and maintain strong working relationships with business partners.
- Provide senior support of applications and databases; Coordinate and execute technical and procedures to resolve production or operational issues after evaluation.
- Proactively monitor production systems for alerts, outages, and system issues. Research issues, initiate and lead root cause analysis to minimize risk. Implement solutions for issues and appropriate development initiatives.
- Ensure that support requests get resolved within service level agreements. Communicate status and resolutions. Writes and updates production support documentation, policies, and procedures. Build dashboards to convey trends.
- Adept programmer (cradle to grave) with deep troubleshooting skills and ability to repair software in various technologies - AWS, Python, Java.
- Participate in special projects and perform other duties as assigned.
- Infrequent travel. May have to travel for immersive (3-4 week’s each) orientation to London and Melbourne.
Qualifications:
- Minimum of eight years related work experience, with at least three years of development experience.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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