Application 2nd Level Support 100% (f/m/d)

Posted 17 Days Ago
Be an Early Applicant
Madrid, Comunidad de Madrid
Junior
Fintech • Payments • Financial Services
The Role
Provide 2nd level support for core banking applications, manage incident tickets, coordinate communication, and ensure operational efficiency through process optimization and data management.
Summary Generated by Built In

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

YOUR CHALLENGE

  • Ensuring the operation of core banking applications in respect to application management (2nd level support)
  • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
  • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
  • Takeover of periodical on-call duty (weekly 7x24)
  • Administration of change requests, for application related process fulfillment
  • Participation in periodic releases on weekends
  • Engage in projects relating to operational aspects for existing or newly integrated applications
  • Routine data cleansing of the systems
  • Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
  • Keep application operation documentation (knowledge database) up to date

YOUR PROFILE

  • Completed IT training (Degree in Computer Science or other IT related certification)
  • At least 2 years of professional experience in application support
  • Good Unix know-how (shell scripting is an advantage)
  • Knowledge of Windows OS at server level
  • Knowledge of Java application server / database / AWA is an advantage
  • ITIL Foundation certification
  • Ideally, experience in banking with a knowledge of financial products
  • Process-oriented and analytical approach
  • Enthusiastic team player with strong communication skills
  • Highly motivated, and proactive, with an eagerness to learn and take on new concepts
  • Good written and spoken English, German an advantage

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

Is this not quite what you are looking for? Set up a job alert by creating a candidate account here.

Top Skills

Itil
Java
Unix
Windows Os
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
7,326 Employees
On-site Workplace
Year Founded: 1890

What We Do

The Julius Baer Group is present in over 60 locations worldwide, including Zurich (Head Office), Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, São Paulo, Shanghai, Singapore, Tel Aviv, and Tokyo.

Social media terms of use: https://www.juliusbaer.com/en/legal/social-media/

Similar Jobs

NBCUniversal Logo NBCUniversal

Trade Trainee

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Hybrid
Madrid, Comunidad de Madrid, ESP
68000 Employees

Celonis Logo Celonis

Training Specialist

Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
Hybrid
Madrid, Comunidad de Madrid, ESP
3000 Employees

Pfizer Logo Pfizer

Brand Training Manager

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
Madrid, Comunidad de Madrid, ESP
121990 Employees

Celonis Logo Celonis

Strategy and Operations Manager

Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
Hybrid
Madrid, Comunidad de Madrid, ESP
3000 Employees

Similar Companies Hiring

Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account