Ancillary Administrative Associate

Posted 13 Days Ago
Hiring Remotely in United States
Remote
Entry level
Financial Services
The Role
The Ancillary Administrative Associate will manage the cancellation and refund process for vehicle protection products, ensuring compliance and accuracy. Duties include handling claims, collaborating with vendors, maintaining documentation, and tracking cancellations in Salesforce. Excellent communication and organizational skills are essential.
Summary Generated by Built In

Description

Our Company:

(FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Ancillary Administrative Associate

Your location: Remote-Anywhere in the U.S.

You Report To: Team Lead, Servicing Operations

Your Schedule: 9am to 5:30pm EST

Your Compensation: $18.59/hr plus a bonus!

Learn more about our awesome

About the Opportunity:

First Help Financial, voted and certified as a “” by our workforce for three years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

What you will be doing:

Your duties include, but are not limited to:

  • Prepare, submit, track, and reconcile ancillary cancellations.
  • File, track, and reconcile GAP claims.
  • Work closely with our third-party vendor to guarantee accuracy in cancellations and compliance.
  • Prepare accounts for legal review, when needed.
  • Investigate discrepancies with GAP claims, ensuring accurate claim payments.
  • Manage current ancillary contacts within Salesforce for dealers.
  • Maintain accurate and complete cancellation documentation.
  • Handle other assigned projects.

What you bring:

  • 1 year experience in an administrative role
  • Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
  • Excellent communication skills
  • Ability to multitask, self-reliant
  • Experience working remotely (WFH)
  • Capacity to conduct research beyond the immediate scope
  • Proficient knowledge of Excel, Teams, and Outlook
  • High School Diploma or GED equivalent required

FHF Benefits:

  • Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
  • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.


Top Skills

Excel
Outlook
Salesforce
Teams
The Company
HQ: Needham, MA
268 Employees
On-site Workplace
Year Founded: 2006

What We Do

First Help Financial (FHF) is one of the fastest growing auto finance companies in the US. We help overlooked consumers such as first-time buyers get a car by offering flexible financing options and help those consumers make informed financial decisions by offering native-language support. FHF has offices in Boston and Phoenix. We help consumers in over 25 states across the US and plan to expand into all 50 states over the next few years.

At FHF you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. Our values are Compliance, Customer and Colleagues. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work. We offer affordable, zero-deductible health insurance, tuition reimbursement, 401k match, and lots of free food and flexibility.

We are always looking for more energetic and dedicated people in technology, operations, analytics, sales and other functions. Join our team today!

Similar Jobs

Remote
Sioux Falls, SD, USA
16 Employees

CNA Logo CNA

Underwriter Allied Healthcare (Wholesale)

Cloud • Insurance • Professional Services • Analytics • Cybersecurity
Remote
Hybrid
Atlanta, GA, USA
7000 Employees
44K-74K Annually

CNA Logo CNA

Underwriter Allied Healthcare (Wholesale)

Cloud • Insurance • Professional Services • Analytics • Cybersecurity
Remote
Hybrid
Indianapolis, IN, USA
7000 Employees
44K-74K Annually

CNA Logo CNA

Underwriter Allied Healthcare (Wholesale)

Cloud • Insurance • Professional Services • Analytics • Cybersecurity
Remote
Hybrid
St Louis, MO, USA
7000 Employees
44K-74K Annually

Similar Companies Hiring

EDGE Thumbnail
Software • Fintech • Financial Services • Analytics
Chicago, IL
20 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account