Analyst, User Experience

Company Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

We are seeking a detail-oriented and analytical Analyst for Panelist Support to join our team in Gurugram, India (Remote). In this role, you will be responsible for managing and supporting our panel of survey participants, ensuring data quality, and providing excellent customer service to both internal and external stakeholders.

• Manage and maintain a diverse panel of survey participants, ensuring high engagement and retention rates
• Provide technical support to panelists, addressing inquiries and resolving issues promptly
• Collaborate with cross-functional teams to provide excellent support to our panelists
• Contribute to the continuous improvement of panelist support processes and procedures
• Analyze panel data to identify trends, patterns, and areas for improvement
• Develop and implement strategies to optimize panel performance and data quality
• Generate regular reports on panel metrics and performance indicators
• Assist in the development and implementation of quality control measures

Qualifications

• Bachelor's degree in Commerce or a related field
• 1-3 years of experience in data analysis or market research
• Experience in panel management preferred
• Experience with customer relationship management (CRM) systems
• Excellent analytical and problem-solving skills
• Strong communication skills, both written and verbal
• Detail-oriented with a high level of accuracy in answering customer support tickets
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-focused mindset with a commitment to providing excellent support
• Additionally skills in Microsoft Office Suite, particularly Excel will be preferred

Additional Information

#LI-PU1
#LI-Remote

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)