Do work that matters:
Quality Assurance (QA) is a team of Operations Professionals who form part of our wider Financial Crime Operations (FCO) team. As a valued member of our team, you will actively contribute to the daily operations that underpin our operational success to detect, deter, and disrupt financial crime.
The Quality Assurance (QA) team sets and maintains standards for all anti-money laundering work completed by Financial Crime Operations (FCO) shared service, applying sound judgment and investigation in line with the Group's Risk Framework, policies, and regulatory obligations.
The Role:
As part of the ECDD Quality Assurance team, you will be accountable for conducting Quality Assurance reviews across our ECDD discipline. Our team consists of dedicated professionals who collaborate closely with RACO, financial crime compliance, and Business Aligned Risk teams across the group.
As part of this team, you will ensure effective delivery of QA over our key processes, increasing governance and reporting, and ensuring consistent high-quality outputs.
On any given day you will:
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Deliver excellence in customer service and perform all tasks in accordance with the Group's policies and standards and regulatory expectations.
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Ensure targets are met or exceeded daily by completing the required number of quality assessments and maintaining adherence to the schedule.
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Maintain an operating rhythm with operational teams to provide insights and trends as well as understand the root cause of systemic quality issues.
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Efficiently engage multiple stakeholders to provide evidence and data-driven feedback. Where required, provide additional tailored guidance.
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Uplift financial crime knowledge and actively engage in continuous learning and development.
We’re interested in hearing from people who have:
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Demonstrable experience in Financial Crime Operations with an understanding of the financial crime regulatory framework.
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Highly developed verbal and written communication skills with the ability to articulate trends and insights to a large range of stakeholders
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Highly motivated, good attention to detail, and excellent time management skills.
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Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
From here, the opportunities are endless
At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank.
We support our people with the flexibility to balance where work is done, with at least half their time each month connecting in the office.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 09/04/2025
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
