Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We’re looking for intelligent, driven professionals to join our team. The Operations Analytics team is responsible for leveraging data driven insights to drive overall servicing strategy across contact channels, customer segmentation, capacity planning, forecasting and repayment operations. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.
What You’ll Do
- Design, develop and maintain advanced analytical models to support operational contact forecasting, headcount planning, license forecasting and budget planning.
- Develop forecasting models using statistical techniques such as time series, regression, machine learning.
- Develop linear programming and heuristics based optimization models to recommend optimal headcount plans and schedules in a constrained environment.
- Partner with internal stakeholder teams to understand the planning and forecasting related business problems and solve them to raise the bar for decision making.
- Develop and maintain advanced forecasting models for key business metrics informing utilization of labor and staffing levels across in-house and outsourced teams using current trends and historical data.
- Partner with operational planning to understand the business context around headcount planning, workforce scheduling.
- Highlight need for productivity efficiencies through data insights from budget and financial performance perspective.
- Establish and utilize best methods (statistical models, processes and software tools) in creating staffing forecasts.
- Present planning recommendations to leadership, drive timely decisions, and ensure clear and concise communication to all XFN stakeholders.
- Contribute to forecast and capacity planning meetings with Product and Merchant Success managers, review recommended staffing forecasts and goals; Prepare, report, and communicate forecast measurements to management by defending recommendations with sound models and logic.
- Partner with operational leaders and finance team to support annual planning exercise in setting budget, internal targets on head count, efficiencies and other value creation objectives.
- Partner with other analytical functions to get any data needed to be able to generate accurate forecasts.
- Support analysts in the forecasting team in reviewing technical, analytical and business work for the best possible quality and analyst’s growth.
- Identify third parties, data solutions, and other innovative ways to evolve the planning and forecasting practice.
- Maintain a strong understanding of our evolving data warehouse and provide technical guidance across all of operations.
What We Look For
- Passion and drive to disrupt the lending and financial industry for the better.
- Bachelors, Masters or Phd in a quantitative field like statistics, industrial engineering, operations research.
- 5+ years of experience in an analytical environment solving forecasting, planning or similar problems using statistical techniques.
- Strong working knowledge of SQL and python or R.
- Experience in creating optimization models using linear programming techniques using optimization solvers such as CPLEX, Gurobi.
- Strong interpersonal skills and ability to work in a team environment, cross-functionally, and with external parties.
- Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment.
- A passion for finding insights in data and driving change based on those insights.
- Ability to communicate findings and recommendations clearly to both technical and non-technical audiences.
- Enough laziness to find a faster way to do your least favorite tasks.
- Humility and team player - you go out of your way to help teammates.
Pay Grade - K
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
Canada base pay range per year: $109,000 - $159,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Top Skills
What the Team is Saying
What We Do
Since our founding over a decade ago, our mission has been to deliver honest financial products that improve lives. That mission hasn’t changed—and it never will. At Affirm, we believe money shouldn’t dictate your direction in life. That it should open up options instead of limiting them, and help you get where you’re going without getting in your way. That’s why we offer people the financial flexibility to choose what works for them—in finances and in life.
Why Work With Us
Who is an Affirmer?
/noun/
Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
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Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
