Analyst, Delivery Partnerships

Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Last Mile Services (5157837)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The Analyst, Delivery Partnerships focuses on data analysis, insights generation, and utilizing dashboards and reports to support delivery operations and strategic decision-making across ADUSA and its local grocery brands. They will play a pivotal role in supporting the Senior Manager of Delivery Partnerships and the Partner Manager. This role will identify actionable insights and recommendations for account managers to drive operational improvements and achieve execution and performance goals while supporting management of partners on SLA accountability. This person should be able to identify opportunities and utilize data to clearly identify the root cause and is motivated by solving problems. They also need to be able to formulate that data in easy-to-understand actionable recommendations. This position is critical to enhancing last mile delivery execution by leveraging tools and technology, comparing metrics across all delivery partners, and creating scalable analyses to monitor and optimize performance. By collaborating with cross-functional teams and integrating data into actionable strategies, the Analyst supports the continued growth and success of ADUSA's delivery initiatives.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations includes Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:
As a member of the Last Mile Solutions team, a Delivery Partnership Analyst works to:

• Insights and Recommendations: Analyze delivery performance data and generate actionable insights for account managers to use with grocery brands and delivery partners, focusing on improving efficiency, accuracy, and customer satisfaction.
• Identify Opportunities and Challenges: Ability to identify data to create distributable materials supporting those actionable opportunities in support of the 3rd Party team in meetings and performance reviews with both brands and 3rd Party partners to support enforcement of SLA's and accountability.
• Trend Analysis: Identify performance trends and outliers through deep data analysis, providing recommendations to drive strategic initiatives and improve delivery operations.
• Support Decisions: Provide data-driven insights and visualizations to leadership and account managers to support key initiatives and ensure alignment with business objectives and ADUSA strategic initiatives.
• Dashboard and Access to the Right Data: Working with the appropriate teams in Data & Analytics that design, build, and maintain dashboards and reporting tools to track key performance indicators (KPIs), service-level agreements (SLAs), and other delivery metrics to ensure that we have the appropriate information at our fingertips.
• Order Orchestration: Support the efficiency of the ADUSA order orchestration platform by being an expert user of its reporting and analytics suite and develop an understanding of the key levers and expected outcomes inside of the software.
• Strong Partnership with Data Team: Partner with D&A team to ensure accurate ingestion and integration of delivery partner data into internal systems with existing partners and as additional partners are on-boarded.
• Collaboration with Cross-Functional Teams: Partner with internal teams such as Data Analytics, Operations, Product, On Road Support and IT to enhance data pipelines, reporting processes, and analytical capabilities.
• Tool Exploration: Support the research and leveraging of new tools, technologies, and methodologies to enhance delivery performance tracking and analytics capabilities.
• Excel in Partnership: Be a trusted subject matter expert and partner to operators in the brands who are looking for insights on how to further improve their performance.
• Effective Team Contributor: Contribute to building a Last Mile Solutions department that demonstrates partnership behaviors, builds cross-functional connections, develops industry-leading expertise, puts development front and center, and fosters a culture of belonging.

Qualifications:

• Bachelor's degree in Data Analytics, Business, or a related field, or equivalent experience.
• Minimum of 2-3 years of experience in data analysis, eCommerce, or delivery operations, with a focus on metrics, insights, and tool development.
• Proficiency in data visualization tools such as Power BI and advanced knowledge of Excel and SQL.
• Strong analytical and problem-solving skills, with experience utilizing dashboards and delivering actionable insights.
• Detail-oriented with excellent organizational and time management skills to handle multiple projects and deadlines.
• Strong communication skills, with the ability to present complex data clearly and effectively to non-technical stakeholders.
• Self-motivated, innovative, and collaborative, with a passion for continuous improvement and leveraging data for decision-making.
• Ability to travel up to 10-15% for vendor meetings or operational support as needed.

Preferred Qualifications:

• Experience with presenting and creating delivery performance analysis.
• Familiarity with the gig economy and delivery logistics.
• Experience in developing insights for delivery orchestration or fulfillment optimization.

#DICEJobs #LI-hybrid #LI-SS1
Salary Range: $72,880.00 | $91,100.00 | $109,320.00
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 427010_external_USA-IL-Chicago