The Analyst, Customer Intelligence is responsible for developing and implementing data analysis & visualization strategic tools that optimize statistical efficiency & provides the team with actionable data. The Analyst will be responsible for the creation and administration of custom dashboards and provide actionable insights based on data & results. This position will be working hybrid and is based in San Juan, PR.
MAIN DUTIES & RESPONSIBILITIES:
- Gather, review, and analyze unit results and needs, to generate insights, reports, and data visualization metrics.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Prepare detailed reports and dashboards to communicate findings and recommendations to the corresponding unit.
- Serves as a liaison among partner units in order to analyze, validate, and communicate data and improvement needs.
- Locate and define new potential process improvement opportunities as a result of data insights.
- Ensure compliance with regulatory agency guidelines and standards.
- Support internal stakeholders in a timely and attentive manner by communicating concerns and future needs.
- Other duties may be assigned.
MININUM REQUIREMENTS:
- Bachelor’s degree in business, computer science, information systems, technology, or related field is required.
- Two (2) years of experience in data analysis, reporting, metrics, dashboard creation and/or data related programming in the financial, fraud or technology industries.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Technical experience in data models, data mining & data visualization techniques is required.
- Demostrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude.
- Ability to understand, interpret, and analyze data quickly and accurately.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities. Also able to work effectively in a team environment.
- Must possess excellent interpersonal, written and verbal communication skills both in English and Spanish to conduct interactions with business leaders, write technical reports, and communicate effectively at all levels of the organization.
- AI-driven with a knack for incorporating machine learning models to improve data analysis and provide predictive and forward-looking insights.
Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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What We Do
Since 1964, Oriental has thrived as one of Puerto Rico’s leading banks focused on serving the needs of consumers, businesses, and institutions. With multiple branches throughout the island, it has the second-largest network, and is the third-largest financial institution in core retail and commercial deposits. Oriental has a highly committed team of more than 1,500 employees serving nearly 300,000 clients. Since its establishment, Oriental has distinguished itself by delivering an unparalleled level of service to its clients making possible the progress of the customers, employees, investors and communities it serves.
OFG Bancorp (NYSE: OFG), is its diversified financial holding company that operates under U.S. and Puerto Rico banking laws and regulations. Its three principal subsidiaries, Oriental Bank, Oriental Financial Services and Oriental Insurance, provide a full range of commercial, consumer and mortgage banking services, as well as financial planning, trust, insurance, investment brokerage and investment banking services.
