About this role
As a Client Support Analyst, we will be part of a high impact team focused on delivering exceptional service to our clients. We will be responsible for supervising client inboxes, downloading key financial documents, updating team trackers, and providing key internal stakeholders with status updates.
We will be responsible for the timely completion of workflow tickets in line with client and internal SLAs / KPIs. We will interact with third parties in order to establish access and identify and obtain financial reporting required for downstream processes. We will engage with internal business collaborators to efficiently handle deliverables and continuously improve client experiences.
We will have the opportunity to pursue and nurture an exciting career with a forward-thinking organization. As a Client Support Analyst, we will have the ability to add new value across the team, enabling you to gain a deep perspective and awareness of the wider business. People are at core of all that we do, based on the consistent achievement of Key Performance Indicators, there are opportunities for development and career progression.
What you’ll be doing:
- Daily monitoring of the organization’s Client Support workflow system; JIRA, implementing the appropriate actions for each ticket received in accordance with the agreed procedures and defined Service Level terms for each Client
- Presenting with key internal team members about the status of the project, proactively flagging any potential roadblocks.
- Accurate tracking of the receipt and execution of all requests into the Client Support or Client Relations inboxes.
- Retrieval of all vital documentation from Fund Manager Web Portals
- Maintaining Fund Manager contact details in the internal system
- Ensure the quality and integrity of the data on the system is maintained
- Follow standard communication procedures to retrieve key information from external parties (GPs)
What you’ll bring to us:
- Expertise with Microsoft Office Suite (Outlook, Word, Excel, etc.)
- 1-2 years of experience as an administrative professional preferred, but not required
- Experience with Jira or similar ticketing software, along with experience with online document databases preferred
- Ability to work under stress and meet client deadlines while operating in a complex and fast paced environments across multiple time zones
- Demonstrate strong organizational and communication skills through updating tickets and trackers in real time and communicating with key collaborators timely.
- Strong English written and verbal communication skills
- Able to proactively handle workloads by looking ahead to future work, assisting team members, and collaborating with team leads to stay ahead of lively periods
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Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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What We Do
BlackRock is a global asset manager. We help investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our founding mission was to establish a firm that thinks differently about managing investment risks to best serve our clients, and this is still at our core today.
We challenge businesses to reach higher standards. We use technology to think beyond what’s possible. We provide investment solutions for every need. We aim to simplify a complex world. We help chart paths towards financial health. We are BlackRock, and we are invested in your financial well-being.
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