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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The AML KYC Manager will be responsible for the oversight of the KYC program, including day-to-day management of the Client Intelligence Unit (“CIU”). The CIU is responsible for conducting due diligence on SoFi customers, through high-risk reviews or event-driven periodic reviews in accordance with the Bank Secrecy Act and the USA PATRIOT Act as well as our list management screening program, responsible for both customer screening and transaction screening. This role will liaise with various business units and engineering teams to execute key AML initiatives.
What you’ll do:
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Manage the team responsible for effectuating SoFi’s Know Your Customer (“KYC”) program, including conducting AML customer due diligence (“CDD”) and enhanced due diligence (“EDD”), as applicable, and list management screening for PEP/Sanctions/Adverse Media.
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Ensure customer and transaction-related alert determinations are appropriate, fully supported, and documented.
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Conduct sanctions-related due diligence and investigations to evaluate whether alerts or cases are risk-relevant.
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Assist with management and alert handling training for the Level 1 Sanctions team.
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Conduct quality control reviews on escalations derived from EDD periodic review investigations.
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Partner with the SoFi Engineering Department to support enterprise-wide initiatives related to Client Identification Procedures (“CIP”) verification, expansion of CDD within onboarding workflows, and contribute to the expansion of the Customer Risk Rating (“CRR”) model.
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Determine relevant Key Performance Indicators that enable the effective tracking of productivity and quality of investigators
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Develop Management Information System (MIS) reporting for senior management and ensure Service Level Agreements (“SLAs”) are achieved.
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Ensure the team is properly resourced to meet SLAs utilizing departmental tracking systems
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Develop/maintain a matrix to maintain consistency of adverse media alert reviews with a primary focus on protecting SoFi from legal, regulatory, and reputational risk.
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Serve as the primary point of contact to address CIP questions from business units.
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Responsible for the oversight, development, and maintenance of the CIU’s procedures, job aids, standards, methodologies, analysis, and remediation activities, as necessary.
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Manage and assess the impact of the operational implementation of technology and policy changes to drive continuous improvements to the SoFi KYC Program.
What you’ll need:
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Bachelor’s Degree from a four-year college or university in a related field.
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4-6+ years of experience in AML Compliance with a focus on AML Know Your Customer monitoring with a minimum of 3 years of direct management experience.
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Demonstrated ability to communicate effectively with all levels of the organization and across different business lines.
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Ability to serve as a hands-on leader who excels at data analysis and customer research to iterate on the existing program.
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Ability to successfully lead and manage direct reports, including training and mentoring.
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Demonstrate strong leadership and management skills that build solid working relationships within the organization.
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Excellent working knowledge of BSA/AML laws and regulations relative to money laundering and terrorist financing, and the ability to apply this knowledge in assessing transaction activity to support EDD reviews.
Nice to have:
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CAMS certification preferred
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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