AI/ML Solutions Lead - Senior Associate

Job Description
Join our dynamic AI/ML solutions team as an AI/ML Solutions Lead, where you will drive strategic initiatives that impact multiple lines of business across our firm. Your role will be pivotal in managing the end-to-end lifecycle of AI/ML use cases and fostering innovation across the Consumer & Community Banking (CCB) division.
As an AI/ML Solutions Lead within our centralized AI/ML solutions team, you will manage the end-to-end lifecycle of AI/ML use cases, from intake and discovery to solution design and scaling. Collaborating with cross-functional teams, you will create and evangelize the strategic vision for AI/ML solutions, ensuring alignment and innovation across the CCB division. Your role will act as an enterprise product management hub, supporting strategic initiatives across the firm.
In this role, you will oversee the centralized intake process for AI/ML use cases, maintain a comprehensive view of all AI/ML initiatives, and ensure alignment with strategic goals. You will lead the discovery, solution design, and proof of concept (POC) scoping for prioritized use cases, ensuring timely progression through active coordination and communication.
Job Responsibilities:

• Manage Use Case Intake: Oversee the centralized intake process for AI/ML use cases across CCB and maintain alignment with strategic goals.
• Coordinate Project Lifecycle: Lead discovery, solution design, and POC scoping for prioritized use cases, ensuring timely project progression.
• Strategic Vision & Evangelism: Develop and promote the strategic vision for AI/ML solutions, advocating for their value and impact.
• Stakeholder Engagement: Collaborate with stakeholders to communicate project status, vision, requirements, and next steps.
• Cross-Functional Collaboration: Identify and engage strategic partners to contribute to solution design and foster a collaborative environment.
• Change Management: Develop and implement best practices for integrating AI/ML solutions as scalable capabilities.
• Domain Expertise Development: Own a portfolio of work by LOB or function to build deep domain expertise and stay informed about industry trends.
• Best Practices Integration: Incorporate product management, change management, and solution design best practices into all projects.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Computer Science, Engineering, Data Science, or equivalent experience.
• Proven experience in AI/ML solution design and implementation within a large enterprise.
• Strong background in product management and managing complex, cross-functional projects.
• Deep understanding of AI/ML technologies, methodologies, and industry trends.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively across various teams and departments.
• Strong analytical and problem-solving skills.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree is a plus.
• Experience with change management principles and practices.
• Familiarity with Agile best practices and change management techniques.

*** Relocation assistance is not available for this role.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.