AI Ops Roles – Job Descriptions
Offshore Solution Architect – AI Ops & Data Platform
Must Have (Technical)
- 10+ years in solution architecture, preferably in AI/DataOps-heavy environments
- Strong experience in AWS Glue, Athena, S3, Lambda, CloudWatch
- Experience architecting systems using Amazon Bedrock (Agents, Knowledge Base) or SageMaker pipelines
- Deep understanding of ETL pipeline orchestration and log telemetry (Airflow, Glue Workflows, Step Functions)
- Working knowledge of CI/CD (CodePipeline, CodeBuild, ECR)
Good to Have (Technical)
- Familiarity with observability tooling (Datadog, X-Ray, Prometheus)
- Prior exposure to LangChain or RAG workflows
- Terraform/CloudFormation for IaC
- Awareness of CBA toolsets like Omnia, Greenfield, Obstack
Soft Skills
- Strong client-facing communication and documentation skills
- Ability to negotiate solution tradeoffs and handle ambiguity
- Confident in driving architecture workshops with enterprise stakeholders
Project Skills
- Translate requirements into architecture and sprint-level workplans
- Experience delivering in Agile or DevOps-driven programs
- Comfortable working in staff augmentation or client-embedded model
Key Responsibilities
- Architect and own the delivery of the AI Ops RCA solution end-to-end
- Collaborate with client (Tom, Jason) to validate use cases, KPIs, and constraints
- Ensure integration of AWS-native tools with client observability, ServiceNow, and DataOps environments
- Guide offshore/onshore team in implementation, testing, and rollout
- Own platform documentation and handover artifacts
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
