AI Content Strategist, Senior Associate

Job Description
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content AI Interaction Design Senior Associate within our Wealth Management team, you will take charge of developing the content strategy within and potentially across various initiatives. Collaborating with our Machine Learning partners, you will be involved in writing, testing, and refining prompts. In partnership with our design team, you will create user experiences for Wealth Management employees and work closely with our research team to test the desirability of the AI output.
Job responsibilities

• Collaborate with product designers, user researchers, developers and product stakeholders to ensure alignment with business requirements and user experience goals
• Develop and implement a comprehensive cross-product content strategy to ensure a consistent AI tone across our products and services
• Standardize the engagement model to partner across a suite of wealth management products
• Iterate on the product design of an AI tool for wealth management advisors, partnering with design, research, machine learning, data, and dev teams
• Designing an agentic architecture which can be measured quantitatively and qualitatively at scale, and applied to GPT-4o, GPT-4o mini, and the Claude family of LLMs
• Building user-researched prototypes in Figma, alongside UX designers, product owners, and researchers
• Reducing hallucinations in-production by adjusting prompts of AI 'agents,' and deconstructing the chain-of-thought behind personalized wealth management at JPMC
• Developing upon open-source frameworks like LangGraph and DeepEval, and home-grown solutions for RAG; coding primarily in Python
• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Basic understanding of natural language processing concepts and techniques
• Familiarity with language models and their applications
• Proficiency in programming languages such as JavaScript/TypeScript, and Python
• Knowledge of AI/LLM ecosystems, pros and cons of different LLM models and how they work together
• Ability to analyze and interpret data to improve prompt performance and subsequent experience with data manipulation
• Strong analytical skills to troubleshoot and optimize prompts
• Creative thinking to develop innovative solutions and think beyond current prompts
• Audit existing prompts, and propose justified revisions to prompts, or log of prompts/agents
• Meticulous attention to detail to ensure accuracy and quality in prompt engineering
• Ability to translate technical concepts for non-technical stakeholders, by interfacing with the ML/engineering personnel

Preferred qualifications, capabilities, and skills

• Demonstrated interest in staying updated with the latest advancements in AI and NLP
• Content management systems and other content platforms
• Financial terminology
• Design thinking methodology
• Americans with Disabilities Act (ADA) standards for accessible design
• Bachelor's degree in Computer Science, Engineering, Linguistics, English, or related field
• Relevant certifications in AI, machine learning, data science, or prompt engineering

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.