What your impact will be:
- Assist the Client Support team in responding to client inquiries and requests.
- Shadow experienced support specialists during client interactions and training sessions, observing and learning effective communication and problem-solving techniques.
- Learn how to troubleshoot and resolve basic technical issues.
- Participate in training sessions and workshops to develop your knowledge and skills in software support and customer service.
- Assist in the creation and maintenance of support documentation.
What we are looking for:
- Currently enrolled in a degree program related to Business, Information Technology, or a relevant field.
- Proven communication skills, both written and verbal.
- Eagerness to learn and a proactive attitude toward problem-solving.
- Proficiency in Microsoft Office Suite and a willingness to learn
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
