Agility Senior Associate

Job Description
Join our dynamic team to advance agile methodologies, fostering innovation and high-quality solution delivery in a collaborative environment.
Customer Acquisition and Marketing Platforms (CAMP) is a portfolio of products that connect people to the financial products and services that best fit their needs. We are committed to our transformation journey and are at the forefront of creating innovative, multi-channel acquisition experiences that are easy to use and best-in-class. We are passionate about the future of technology and our ability to always deliver excellence.
As an Agility Senior Associate in Customer Acquisition and Marketing Platforms (CAMP), you will contribute to the team by guiding and supporting solution delivery teams in adopting and adapting agile practices throughout the product development lifecycle. Leveraging your advanced knowledge of agile principles you will facilitate group discussions, decision-making processes, and collaborative activities to build continuous improvement and high performance. Your expertise in coaching, communication, and leadership will enable you to effectively manage complex projects, foster a culture of innovation, and enable the successful delivery of high-quality solutions.
Job responsibilities

• Facilitates the adoption and adaptation of agile methodologies within teams and provide guidance, training, and support to propel continuous improvement and high performance
• Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
• Enables agile project delivery by facilitating the prioritization of tasks and managing resources to effectively address complex situations to achieve project goals
• Analyze and interpret policies, identify key barriers, and apply your critical thinking skills to address challenges within the product development lifecycle
• Facilitates scrum events including but not limited to; daily scrum, refinement, planning, review, and retrospective
• Coaches the product owner to ensure the team is aligned with the product vision, product backlog, sprint goals, and other necessary information to produce the desired outcomes
• Understands the customer and their needs by getting feedback to drive product development and maintaining a healthy backlog
• Protects the team from churn by driving velocity improvements, lowering defect density, promoting more frequent deployments
• Assumes ownership role in the team and has shared accountability with the team on delivery and continuous improvements

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in a relevant domain, with a focus on guiding teams to adopt agile methodologies and practices
• Demonstrate a comprehensive understanding of multiple product development lifecycle stages, methodologies, and best practices
• Demonstrate proficiency in facilitating group discussions, decision-making processes, and collaborative activities within teams to achieve product goals
• Showcase proficiency in agile delivery and agile approaches, with a developing ability to coach teams and strive for continuous improvement and high performance
• Demonstrates complete end to end ownership of the quality of the application
• Ability to use and analyze data/organizational metrics to identify trends, demonstrate progress and identify opportunities for the team
• Working knowledge of collaboration tools such as JIRA, Confluence, Share Point

Preferred qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience with 3+ years as a quality engineer along with 3+ years of experience as Agility Lead in an Agile development desired
• Familiarity with end to end product concepts including brand management, marketing, prospecting, account opening, enrollment, fulfillment, and servicing

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.