Aftercare Consultant
We are currently looking for an Aftercare Consultant, who will be the face of Fine Watches and Jewellery repairs at Harrods.
About the Role
The Aftercare Consultant is responsible for providing an outstanding customer service, demonstrating exceptional product knowledge, and building quality customer relationships that will result in increased sales and repeat business with the Fine Watches Room overall.
As well as this, responsibilities will also include:
- Communicating professionally and knowledgeably with clients in person, via email, or on the telephone, providing accurate information about the Aftercare process and services.
- Welcoming all clients upon entering the department with a friendly face and open questions.
- Completing accurate data entry for longer term supplier-based repairs, ensuring condition of goods, work required, estimated costs and time schedules are quoted and agreed where possible.
- Advising clients on the best course of action following external examination of their item, and from information provided by the client and technicians where appropriate.
About You
You will have experience in dealing with watches and jewellery and come with passion, interest and the highest standards of working. You will have understanding of how quartz and mechanical watches work, and different bracelet designs, thus allowing the principle duties to be carried out efficiently and effectively.
In addition to this, you will also possess the following qualities:
- Attention to detail with fantastic levels of concentration.
- Have a good understanding of how a watch works, along with a broad knowledge of how to make watch adjustments.
- Have the ability to perform all POS and systematic procedures confidently and correctly.
- Handle client information with care and sensitivity; adhering to GDPR at all times.
- Strong communication skills to liaise with both clients, Managers, Assistant managers, and external stakeholders.
- Experience with Microsoft programmes.
About Us
Harrods is one of the world's leading luxury department stores and we are becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialism of our business.
Uniquely You
At Harrods we believe that personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Fine Watches Aftercare (Joanna Moskal)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
