Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.
Welcome to Bosch
Job Description
- Service Agreement Development:
- Design and prepare comprehensive service agreements that include defined KPIs and incentive plans, based on collaborative discussions with service partners and aligned with regional strategy.
- Service Strategy & Network Support:
- Guide service partners in creating market-aligned service strategies.
- Assist in designing and establishing robust service networks and spare parts distribution channels to achieve service performance targets.
- Pricing & Market Analysis:
- Collaborate with the price manager to define competitive spare parts pricing, leveraging market insights and partner feedback.
- Support service partners in spare parts price management to ensure market relevance.
- Service Marketing & Innovation:
- Drive service marketing initiatives, supported by C-budget allocation and Bosch marketing expertise.
- Encourage innovation by helping service partners develop new service solutions tailored to local user needs.
- Inventory & Logistics Management:
- Assist service partners in building and maintaining adequate spare parts stock to meet market demands.
- Oversee logistics processes to ensure timely spare parts order fulfillment.
- Performance Monitoring & User Satisfaction:
- Regularly track service partners' service performance to maintain high levels of user satisfaction.
- Address warranty and product quality concerns as well as service-related complaints effectively.
- Training & Development:
- Organize technical training programs for service partners and their teams to enhance technical proficiency.
- Digital Transformation:
- Implement new digital tools to elevate service delivery in the market.
- Budget & P&L Management:
- Take full ownership of turnover, P&L, and C-budget management within the responsible region.
Qualifications
- Proven experience in service operations or a related technical field.
- Technical knowledge of power tools is a plus.
- Effective communication and relationship-building abilities
- Readiness for up to 50% travel time
- Minimum 3 years of experience in After Sales Service
- Bachelor degree in (international) business or engineering
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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