Administrator, Shareholder Advisory (Contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring - Associate, Shareholder Advisory (Contract)

Reporting to the Head of Operations, this role provides support to the TMX Investor Solutions operational team.  The Associate will do research, prepare reports, track and update databases and votes.  The individual will need to learn on the fly, be proactive, with a strong attention to detail, as well as an innate curiosity and great communication skills.  They will be juggling competing deliverables and learning as they go! The Associate ideally should have an undergrad degree coupled with some work experience or knowledge of the investment industry and be flexible with working hours.

Key Accountabilities:

• Assist with and prepare shareholder composition reports, shareholder ID, institutional ownership reporting and any client presentations.

• Maintain and update proprietary databases of institutional and broker contacts, custodians, proxy advisory subscriptions, and proxy guidelines.

• Perform audit/reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis to support program demands.

• Problem solve and resolve discrepancies/exceptions that frequently deal with non-routine situations, requiring further analysis.

• Establish and foster relationships with industry firms (Brokers and institutional community transfer agents and other outside service providers).

• Maintain daily relationship with various transfer agents.

• Work independently, ensuring program objectives are met and satisfied.

• Assists operational team with special requests.

• Interfaces with operational areas on service issues.

• Co-ordinate internal & external activities to ensure superior service and exceeding quality standards.

• Assist with reviewing sources for new business – i.e. press releases and SEDAR filings; research opportunities.

Note:

• Essential functions are typically performed in an office setting [or remotely].

• Fast paced environment with multiple timelines and deliverables at times

Must haves:

• College diploma or university degree, or equivalent experience

• Proficient in Microsoft Office suite, advanced Word and Excel, intermediate PowerPoint.

• Ability to work flexible hours

• Flexibility and willingness to work simultaneously on a wide range of tasks and projects and ability to prioritize

• Client Service Orientation: Develops and maintains strong relationships with internal and external clients. Proven ability to understand clients’ needs and is proactive in developing the appropriate solutions and providing timely resolution

• Show discretion and ability to handle confidential issues

• Decision & Problem Solving: Strong decision making and problem solving skills

• High level of self-motivation and at ease working independently when necessary

• Interpersonal skills: Pleasant, and professional with a diplomatic manner and disposition in interacting with senior management, co-workers and the general public

• Strong organizational skills and attention to detail

• Experience building successful internal/external relationships

• Works well in a team environment, actively contributes to the success of the group

• Poised, works well under pressure and accomplishing short- and long-term deadlines with a heavy workload

Nice to haves:

• Familiar with Google suite of products 

• Financial services or Investment industry experience (investment back office/ financial advisor/ TA business or Financial Assistant Corporate Actions)

• 1 to 3 years experience in a similar role

Note:

• Hybrid Role, 1-2 days in the Downtown Toronto office

• Contract ends at the end of June 2025

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.