Administrator III - System & Applications Administration

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What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
• Verifies and approves plans for upgrading of databases, recommends adding new structures or elements & enables use of data access tools and techniques to enable information access by business users
• Verifies and approves plans for scheduled background logs, recovery back-ups, and coordinate with all the stakeholders & users to deploy the same
• Brings improvements in procedures and functions for accessing, maintaining, and populating databases, and creating back-ups, managing access controls, managing version upgrades
• Acts as a senior Systems Administrator for enterprise applications by addressing system problems and enhancing system functionality based on stakeholder feedback
• Provides expertise within and day-to-day end user support for CRM applications to all levels of the organization
• Evaluates improvement recommendations and prioritizes changes/enhancements for improved systems availability, reliability, and performance
• Recommends and deploys structural changes to the operating environment in collaboration with Infrastructure, information security and vendor teams
• Releases public area documentation and manages key information such as build and release procedures, dependencies, and notification lists
• Works with application, system vendor, infrastructure, and IT solutions team to assess the operating environment requirements and ensure its documentation
• Assists in defining the operating environment requirements, test cases and action plans to ensure its readiness for new installation or migration
• Participates in Change Advisory Board (CAB) meetings once a week as an acting member of the CAB
• Creates and refines reports, dashboards, and processes to continuously monitor data quality and integrity and assists users and stakeholders with analytics and report design and management
• Develops training materials and documentation, keeps materials up-to-date, coordinates new user and ongoing training sessions and conducts trainings
• Partners with Stakeholders which may include HR, Payroll, Finance, Audit, Benefits, Legal, associates, and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiatives
• Utilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas.
• Installing, managing the configuration and maintenance of BI & Analytics Tools ( Power BI gateways, Alteryx or SAP Business Objects)
• Proactive Monitoring server performance and generating alerts for usage spikes.
• Manage BI & Analytics Active Directory OU.
• License provisioning and charge backs.
• Power BI premium capacity planning and scaling.
• Expertise with Global Power BI gateways role out.
• Good to have Microsoft Copilot and Fabric knowledge.
• Good understanding of data residency policies and Multi Geo role out of Power BI capacities.
• Manage vendor relationship working with vendors on Application related issues.
• Work with Business units integrating Power BI with Salesforce & home grown .Net portals.
• Ability to register Azure Apps & Opening API permissions for Power BI.
• Hands on experience in setting up high available Power BI gateway clusters and upgrading Gateway software.
• Ability to write power shell scripts to get Audit data is a must.
• Ability to review and interpret Capacity Metrics.
• Ability to configure and Map One drives/share point online with Power BI workspace.
• Good understanding of Firewall rules and Wireshark log analysis.
• BI & Analytics tools software bundling and roll outs via SMS.
• Expert application trouble shooting and log analysis skills.
• Experience working with other Operational groups.
• On call support (24/7) rotation.

What your background should look like
EDUCATIONAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:
4+ years of directly-related or relevant experience, preferably in application support or system/application/database administration.
SKILLS & KNOWLEDGE:
Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned