Administrator II - Voice

Job Description

It’s about having us covered from end to end.

Are you described as someone who enjoys potential risk and finding a solution? Are you never satisfied with good enough? Does solving complex problems excite you? If so, being an Administrator II - Voice with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Administrator II - Voice, you are responsible for the installation, configuration, and maintenance of voice infrastructure, services, and applications. You will be responsible for monitoring telephone networks to respond to incidents. More than that, this role is about providing top-quality service keeping integrity, caring, and excellence top of mind.  

What you’ll do:

• Install, configure, and maintain voice infrastructure, services, and applications across the organization

• Monitor the telephone networks to respond to, troubleshoot, and resolve telephone incidents such as user, contact center agent, and carrier circuits issues, escalating complex items to Voice Engineers

• Independently perform root cause analyses to coordinate the order, schedule, turn-up, and troubleshooting of voice/data circuits

• Support Branch environment and Voice Engineering team members to minimize downtime and disruption, providing guidance to Voice Administrators as necessary

• Plan, implement, and remediate telephone enhancement projects under the guidance of Voice Engineers

• Develop and maintain technical documentation and standard operating procedures for Voice Engineering

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 2+ years of related experience in telephony systems, including phone systems, SIP trunking, VoIP, and related technologies

• Proven ability to apply IT knowledge to resolve standard technical issues within Infrastructure and Operations

• Knowledge in E911 strategies, best practices, and implementation

• Skilled understanding of computer hardware, software, and networking

• Good written and verbal communication skills

• Experience with Microsoft Office applications

Additional Preferred Skills:

• Bachelor’s degree in IT, Computer Science, or related field

• Specialized certifications relevant to the organization’s technology stack

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.