Administrative Assistant - Client Services

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The Administrative Assistant is responsible for providing comprehensive administrative support to the Client Services Department and Senior Management in an accurate and efficient manner.

This is an OFFICE BASED role, working out of our offices in Richmond, North Yorkshire - DL10 postcode.

Responsibilities

• General administrative duties as delegated by management.

• Answering the main telephone line of the Company in a professional manner and transferring calls as appropriate.

• On an ad-hoc basis providing reception cover which includes meeting, greeting, and signing in all visitors to the ProPharma office in a friendly, courteous, and professional manner.

• Supporting the filing clerks, including opening the daily mail received into the company, franking, and posting the mail, filing, archiving and checking stationery stocks.

Quality Assurance

• Maintaining a good level of quality in all aspects of the job.

• Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs).

General

• Having a solid working knowledge of, and complying with, the Standard Operating Procedures of ProPharma.

• Working in a professional manner at all times, with clients, customers, team members and management.

• Complying with the Company’s Health and Safety Policies.

• Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients, and employees of the business.

• Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.

Necessary Skills and Abilities:

• Able to work within a team in a professional manner.

• Sound written and oral communication skills.

• Good accuracy and attention to detail skills.

• Solid level of productivity on all tasks.

• Sound organizational and prioritizing skills showing an effective workload management system.

• Able to understand and follow processes.

• Pleasant and professional telephone manner.

• Computer literacy (MS Office).

Educational Requirements:

• 5 GCSEs or equivalent, including Grade A* – C in Science, English and Mathematics or equivalent education and/or experience.