Nearshore/Offshore Delivery Manager

About the team: 

At the Capco Technology Delivery Center, we are dedicated to the financial services industries. Our professionals combine innovative thinking with unrivalled industry and domain expertise to offer our clients consulting expertise, complex technology and package integration, transformation delivery, and managed services, to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs, and enhance controls. Our teams stay at the forefront of industry trends and technologies that are driving innovation. From strategy to launch, we are adept at delivering across the full product lifecycle.  

About the Job: 

As a member of the Capco Technology Delivery Team, you’ll bring practical knowledge of agile development methodologies and engineering best practices. As a Resourcing Lead, you’ll play an integral role: using your experience and skills to contribute to the quality and implementation of our projects and resources offshore. 

What You’ll Get to Do: 

• Provide delivery oversight for India/Brazil projects, ensuring timely and quality delivery 
• Collaborate with Project/Capability/Domain Leads, Executive Directors, and Partners to understand current & future demand and staff projects in a timely manner 
• Act as a resource manager/liaison and oversee recruitment efforts for India/Brazil, leveraging offshore delivery expertise 
• Collaborate with our internal finance team to ensure all resource management reports are aligned with project contracts and pricing models 
• Coordinate with our Recruiting team when looking to staff projects with external candidates 
• Understand the best practices related to our internal staffing application 
• Escalate and address staffing conflicts as they arise 
• Attend weekly account calls to gather and address resource management related updates and items 
• Analyze, monitor, and report on daily staffing changes and available resources 
• Train and support other departments on resource management processes and respond to requests as needed 
• Contact consultants regarding resource profile upkeep and maintenance 
• Clarify details & requirements of open roles with Project Leads 
• Onboard and train new hires on resource management processes, best practices, and creation of resourcing profiles 
• Oversee and manage consultants while they are not aligned to a project 

What You’ll Bring with You: 

• 6+ years’ experience in a Techncial Delivery Management role covering multiple nearshore/offshore geos
• Experience managing resources from a variety of sources and orchestrating timelines to ensure maximum utilization
• Excellent verbal and written communication, presentation, organization, and time management skills 
• Strong conflict resolution skills 
• Intermediate Excel expertise (vlookups, pivot tables, sumifs, index, match) 
• Intermediate PowerPoint slide deck creation skills 
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community 
• Ability to quickly assess talent to meet current and future demand 
• Ability to work in a dynamic and fast-paced environment 
• Bachelor's Degree in a related field 

Why Capco? 

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.  

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.  

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business.  

We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW. 

We offer highly competitive benefits, including medical, dental, and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees. 

Ready to Take the Next Step? 

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory. 

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