Ad Operations Manager (Music & Entertainment Industry)

Who We Are

At HEARD, we’re revolutionizing how the music industry markets music. Our cutting-edge platform streamlines the entire music marketing workflow—automating strategy development, digital ad campaigns, and performance reporting. This allows artists and their teams to focus on what they do best: creating music.

Music has the power to move us, shape moments, and bring people together. That’s why we’re passionate about helping artists reach the right audience—whether it’s today’s chart-topping superstars or the industry’s rising stars. Our mission is simple: to get their music HEARD. We value accountability, transparency, and curiosity. We believe in continuous improvement, approaching each day with humility and a genuine eagerness to learn and improve.

Who You Are

You’re a data-driven music enthusiast and growth-minded Ad Operations Manager with a knack for crafting high-impact digital media strategies. You thrive at the intersection of music, marketing, and technology, using data insights to drive effective campaigns for artists, record labels and distributors. You’re a strategic thinker, a lifelong learner, and a storyteller, always looking for innovative ways to break artists through the noise.

You value integrity, authenticity, and diversity—and so do we. You take initiative when you see opportunities for improvement. You foster meaningful relationships and contribute to crafting our company culture. 

Why This Role is Exciting

This is an opportunity to shape the future of music marketing. As our Ad Operations Manager, you will design and deliver cutting edge digital advertising strategies used by a large percentage of the music industry. This role is pivotal in shaping the future of our ad team, ensuring we deliver outstanding customer service while executing high-performing campaigns and scaling operations.

In this role, you will lead our White Glove Service team. Your team is responsible for planning, executing, and reporting on all digital advertising campaigns for our enterprise clients. You will play a critical role in managing the ad operations workflow, ensuring campaigns are launched accurately and on time, and that performance metrics are continuously monitored and improved. Your expertise will contribute to the scalability and efficiency of our operations, ensuring that your White Glove Service team constantly delivers results as we grow.

Additionally, you will design and test marketing strategies alongside our engineering team to create new and innovative product features used by your team and our customers.

What You’ll Do

LEAD

• Use your expertise in Ad Operations to positively lead, manage and inspire a team of ad buyers
• Provide ongoing training on media buying strategies, platform updates, and emerging tools.
• Monitor team performance, streamline workflows, and implement process improvements.

COLLABORATE

• Foster collaboration between ad buyers, creatives, and analysts to enhance campaign performance.
• Work closely with clients, sales, and creative teams to define campaign goals, budgets, and KPIs.

EXECUTE

• Oversee the setup, launch, and management of ad campaigns across platforms like Meta, Google, and TikTok.
• Own and optimize digital ad spend by analyzing performance data and adjusting strategies to improve results.
• Troubleshoot campaign performance issues, ad delivery challenges and partner integrations.
• Implement and maintain best practices for conversion tracking, attribution, and performance measurement.

INNOVATE

• Develop and implement data-driven ad buying strategies to maximize ROI.
• Collaborate with product, engineering, and analytics teams to enhance operational efficiencies and improve advertising effectiveness.
• Develop and execute A/B testing strategies to refine targeting, creative, and overall campaign effectiveness.
• Stay ahead of industry trends, emerging ad technologies, and platform updates to drive innovation.

What You Bring

• 7+ years of experience in digital advertising operations, media buying, and/or programmatic advertising.
• 2+ years of experience managing and leading teams.
• Expertise in ad platforms like Facebook Business Manager, Google Ads Manager, TikTok Business Manager, and Snapchat Ads Manager.
• Proven ability to troubleshoot campaign delivery issues, manage pixels, and implement tracking solutions.
• Strong analytical skills with the ability to interpret performance data and translate insights into action.
• Detail-oriented with excellent organizational and project management abilities.
• Skilled in cross-team collaboration, with the ability to communicate technical concepts to non-technical stakeholders.
• Passion for the music industry and an understanding of how digital marketing drives artist success.

Compensation & Benefits

💰 Salary: $100,000-$120,000 + equity (commensurate with experience).
🏡 Work Environment: Hybrid (Nashville-based, 2-3 days in office) with a flexible, remote-friendly culture. Candidates need to be local to the Nashville area for consideration at this time.

💡 Benefits:

• Employer-contributed medical, dental, and vision insurance 
• 401(k) retirement plan with employer match
• Generous time off policy (because work-life balance matters)

Inclusive Workplace and Equal Opportunity  at HEARD

At HEARD, we’re building an inclusive and diverse workplace where all voices are valued. We are proud to be an equal-opportunity employer. If you need accommodations in the hiring process, let us know—we’re happy to help.

🚀 Ready to make an impact? Apply today and help us shape the future of music marketing!