Accounts Receivable Specialist

Company Overview:
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an AR Specialist to join us on our journey.
 
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
Bose Professional is looking for an Accounts Receivable (AR) Specialist to join our growing finance team. The AR Specialist is responsible for the timely and accurate processing and posting of customer payments, following up and collecting on aged Accounts Receivable, resolving, and collecting on outstanding Accounts Receivable in line with the company policy. In addition, this position is responsible for investigating invoice and/or payment discrepancies, communicating with internal resources such as the client services teams, sales reps and with customers, in executing duties according to established policies, procedures and protocols.
Key Responsibilities:

• Process ACH, Checks, Lockbox and Credit Card payments and authorizations daily.
• Research and resolve unapplied payments on customer accounts.
• Prepare and transmit customer statements of open invoices, as needed.
• Proactively and consistently follows up on outstanding AR to ensure timely payment.
• Identify payment exceptions (short pay and overpay) situations; investigates root cause of issues; prepares exception documentation package to support entries as required.
• Review past due balances, contacts customers for payment, identifies and resolves issues, escalates, when necessary, communicates resolutions, and requests payment.
• Maintain accurate, comprehensive notes on issues by customers.
• Fosters positive customer relationship management through written and verbal communications.
• Reports weekly and monthly status of customer collections, as required.

Qualifications:

• 5-10 years of proven experience in accounts receivable role.
• General understanding of accounting principles and practices.
• Comfort working in a high-volume business, preferably in manufacturing.
• Proficiency in Microsoft office applications, different sources of cash receipts.
• Ability to learn new software and systems quickly.
• Demonstrates strong time management, organizational skills, and attention to detail, managing multiple tasks within time constraints and shifting priorities.
• Must have analytical, problem-solving, and customer service or collections experience, along with excellent written and verbal communication skills.

Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
 
Position/Title: Accounts Receivable Specialist
Time Type: Full-time
Location: Framingham, MA – Hybrid, soon to be Hopkinton starting January 2025
Reports to: CFO
Department: Finance