About the Role
The Account Supervisor a key role within the marketing services offering of the firm and is responsible for building and maintaining strong client relationships, ensuring project success, and driving profitable growth. This position requires strong leadership, communication, and strategic thinking skills to effectively manage client expectations and shepherd the team to deliver exceptional results.
Your Day to DayClient Relationship Management:
- Serve as the primary point of contact for assigned clients, building strong, collaborative relationships.
- Proactively communicate with clients and internal teams, providing regular updates on project progress, performance, and emerging opportunities.
- Understand client business objectives, challenges, and goals, and translate them into effective digital marketing strategies.
- Manage client expectations and address concerns in a timely and professional manner.
- Work with consulting team leaders to coordinate across workstreams to manage overall project and client.
- Stay up-to-date on the latest digital marketing trends and best practices to be a knowledgeable resource for clients.
- Lead strategic recommendations and proposals to clients, demonstrating expertise and value.
Project Management:
- Oversee the planning, execution, and delivery of digital marketing projects, ensuring they are on time, on budget, and meet client expectations.
- Develop and manage project timelines, budgets, and resources.
- Monitor project performance and identify potential issues, taking proactive steps to mitigate them.
- Collaborate with internal teams (creative, development, media) to ensure seamless project execution.
Team Leadership & Development:
- Motivate and inspire the team to achieve high performance and deliver exceptional results.
- Evaluate team performance and provide constructive feedback.
- Foster a collaborative and positive team environment.
Financial Management:
- Manage project budgets and ensure profitability.
- Track and report on project performance and financial results.
- Identify opportunities for revenue growth and expansion.
What You Bring
- Bachelor's degree in marketing, communications, or a related field.
- 5-7 years of agency experience in digital marketing or account management.
- Proven experience in managing client accounts and projects.
- Strong understanding of digital marketing channels, strategies and experience touch points such as website including building and implementation of work.
- Excellent communication, interpersonal, and presentation skills.
- Strong leadership and team management skills.
- Ability to work independently and as part of a team.
- Proficiency in project management tools and software.
- Experience with digital analytics and reporting tools is a plus.
Location: Austin Preferred, Atlanta and Chicago Available
Hybrid Model - 3 days per week in office/at client site
Salary: $75,000 - $110,000
Prophet is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment, promotion, and evaluation decisions are based on qualifications, merit and business need.
Top Skills
What We Do
Prophet is a consulting firm that helps leaders unlock uncommon growth. The type of growth that isn’t just bigger, more profitable or faster. It’s growth that is rich with possibility and aligns with where the world is now — and where it will be tomorrow. Uncommon growth is purposeful, transformative and sustainable.
With 15 global offices and over 600 strategists, data analysts, marketers, digital experts and creatives, Prophet has worked with the world’s most successful companies, including CVS Health, Home Depot, Marriott, Netflix, Electrolux and UBS, partnering with them across consulting, experience and creative capabilities. Our teams are committed to partnering with clients to develop solutions that drive lasting impact and help move society forward.
Prophet is an equal-opportunity employer and strives to build a firm of many voices. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. All employment, promotion and evaluation decisions are based on qualifications, merit and business need.
