Account Supervisor

About the Role 

The Account Supervisor (AS) is a strategic leader and trusted advisor, responsible for overseeing client relationships, guiding project execution, and driving business growth. The AS is a key point of contact for senior-level clients and internal teams, ensuring that all projects are aligned with client goals and delivered to the highest standards. The AS also plays a critical role in mentoring junior team members and fostering a collaborative work environment. 

What You’ll Do 

Client Relationship & Strategic Leadership: 

• Serves as the strategic partner for day-to-day Clients, deeply understanding their business challenges, opportunities, and key performance indicators. 
• Champions the Client's perspective within the Agency, advocating for their needs and ensuring their voice is heard throughout the strategy & creative process. 
• Provides insightful feedback on strategic & creative work, ensuring it aligns with Client goals, resonates with the target audience and delivers measurable results. 
• Proactively discusses work performance in the market with clients; Evaluates impact and develops effective action plans if needed. 
• Maintains contact and communication with various key stakeholders such as cross-functional client leads, data teams, and production departments. 
• Liaison between the agency and client to establish goals and budget and ensure the receipt of quality, cost-effective solutions for all. 
• Builds knowledge of pharmaceutical marketing and is comfortable playing an advisor role with client brand teams on projects that will drive results. 
• Has the trust and confidence of all Clients and cross-functional partners 
• Expert in all aspects of the Client’s business to earn their trust 

 Project Oversight & Execution: 

• Accountable for all projects being on strategy and aligning with brand goals. 
• Drives high-profile projects with little to no supervision. 
• Responsible for project briefs and sharing with strategic and creative colleagues for input. Strong partnerships internally to create clear detailed briefs that make the work flow seamlessly.  
• Works closely with the PMO team to identify timeline milestones and budgets for the project brief and actively manage client expectations, ensure the account team provides accurate and clear updates on status and next steps to deliver on time and on budget and manage difficult conversations as needed. 
• Collaborates with cross-functional partners on brand planning and strategic recommendations to Clients 
• Oversees junior staff members on all tactical projects.  
• Ensure consistency across initiatives. 

Financial Management & Business Growth: 

• Fiscal responsibility / oversight for client budget (estimates, scopes, invoicing). 
• Identifies and pursues organic growth opportunities within existing clients. 
• Assist Senior Account leads with managing forecast and part of all budget meetings 

Team Management & Mentorship: 

• Managing and mentoring junior staff members; Initiates weekly 1:1s with direct reports 
• Establish strong collaborative relationship with team members 
• Able to manage up and down appropriately with the right amount of information 
• Mentor Account Executive(s) and inspires others to be passionate about the work 

Strategic Thinking & Brand Knowledge: 

• Works with supervisor and team leads to develop strategic marketing goals based on brand strategy and direction, as well as analyze critical marketplace data. 
• Highly analytical to identify implications on the business and provide solutions 
• High interest in brand strategy and begins to truly understand the why behind everything 
• Responsible for developing proactive POVs on competition, brand opportunities, channel opportunities and any pieces of information that could impact the business 

What You’ll Need 

• 4+ years of experience in an advertising agency environment. 
• 4-5 years of experience managing professional promotional campaign development and execution within the Pharma/Healthcare category. 
• Commitment to team building and working within a team environment. 
• Client relationship management skills. 
• Successful track record managing client assignments and working on cross-functional agency teams. 
• Knowledge of all agency functional areas; including strategic planning, creative, project management, production, and medical direction/strategy. 
• Excellent oral and written communication skills. 
• Positive, enthusiastic, and responsive. 
• Provides clear communication and leads productive meetings with the team 
• Experienced presenter in front of small and large groups 
• Attends and participates in pitches when needed 
• Able to manage up and down appropriately with the right amount of information 
• Has the trust and confidence of all Clients and cross-functional partners 
• Expert in all aspects of the Client’s business to earn their trust 

How We’ll Support You 

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates. 

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