Account Supervisor

Job Description
You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
Job Summary
As a Account Supervisor you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job Responsibilities

• Provide regular coaching & leadership to a group of advisors & supervise the day-to-day functions of the group.
• Implement/impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available.
• Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
• Leverage on the expertise of employees within the group and other teams to improve overall performance.
• Model the organization's core values, operating principles, and philosophies. Walk the Talk.
• Share and leverage best practices across teams with the function and outside of it.
• Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

PERFORMANCE MANAGEMENT:

• Coaching orientation is highly essential, Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
• Assign and Manage projects within defined metrics and timelines.
• Identify problems in meeting key performance indicators; resolve them to the satisfaction of customers and CCS business objectives
• Look for improving Customer Service efficiencies through coaching, development, training, projects and creative use of available resources.
• Ensure adherence to schedule
• Continually raise the standard of quality in the work of self and others

PEOPLE MANAGEMENT:

• Responsible for management of Engagement, Attrition and ESAT for the team
• Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
• Resolves employee concerns with urgency & accuracy.
• Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation.

Required Qualifications, Skills and Capabilities

• Understanding of Back office work type, tools and systems.
• Team managing experience preferred.
• Strong coaching & leadership skills
• Strong focus on Customer satisfaction
• Inventory management
• Strong motivation Skill
• Adaptable to various changes in policies, procedures, and management styles and business direction

Preferred Qualifications, Skills and Capabilities

• Ability to handle multiple tasks, projects, objectives and deadlines
• Excellent spoken and written communication skills
• Good understanding of MS Word, Excel and PowerPoint
• Good analytical and problem solving skills
• Comfortable in working rotational shifts and weekly offs

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.