Account Supervisor

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
Account Supervisor will sit within our Brand Activation Account team. This role will manage and execute processes and procedures designed to support the delivery of client programs. You will head-up and lead the day-to-day execution of client campaigns covering everything from implementation to internal and external quality assurance, including adequate delivery of the finalized product.
WHAT YOU WILL BRING TO THE ORGANIZATION

• Oversees day-to-day responsibilities of delivery of client's programs and projects
• Creates and maintains delivery to scope
• Ability to identify risk and develop contingencies
• Builds and maintains client relationships via executional excellence/delivery of scope
• Solicits input from Engagement and cross-functional teams to deliver operational excellence
• Drives operations and processes to realize potential and efficiencies by partnering with internal teams such as: Strategy, Business Operations, Tech, Creative, Production and Compliance
• Supports new idea feasibility and identifies alternate solutions, in partnership with Sr. Account Director
• Liaises with global partners to determine delivery best practices and trends; builds strong relationships and partnership with cross-functional partners
• Manages junior account delivery staff, delegating, managing capacity, proactively identifying rotation opportunities
• Partners with Engagement Directors and Supervisors (as appropriate) to ensure feasibility of ideas sold in
• Coordinates, releases and schedules process and procedures for client functionality
• Oversees all aspects of the growth and development of junior talent

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 5 - 7 years of experience in relevant marketing promotion and/or account management experience within an agency environment
• Demonstrates operation mentality, focused on executional excellence
• Growing a strong degree of intuition for business
• Adept at anticipating client needs and offering innovative solutions
• Relevant experience with strategic planning and execution to drive diverse and complex projects
• Comfortable with a certain level of project ambiguity, and the flexibility to handle a changing environment
• Versed in leading, establishing and motivating team members across multiple business lines to improve overall delivery and streamline efficiencies
• Experience managing direct reports
• Resourceful and solution-oriented
• Experience working with creative teams by leading concepting/brainstorming sessions and translating ideas
• Digitally savvy and curious within today's media and technology environment: including social platforms, mobile, data, online advertising

And we'd love you to have...

• Excellent communication, negotiation, and presentation skills.
• Experience in analysing data and insights to evaluate the effectiveness of the promotion and make data-driven decisions

Any of the following would be a plus

• Previous experience developing and execution national promotions, sweepstakes and contests
• Awareness of relevant legal and regulatory requirements related to promotions, such as sweepstakes

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