Account Resolution Specialist

Posted 2 Days Ago
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Houston, TX
21-21 Annually
Entry level
Fintech • Financial Services
​​We’re a forward-looking fintech company helping people to escape a vicious cycle of debt and reach financial freedom.
The Role
The Account Resolution Specialist plays a crucial role in assisting clients with negotiating delinquent accounts. Responsibilities include building strong relationships with external partners, overseeing client finances, consolidating debts, managing account queues, and participating in special projects, all while focusing on client needs.
Summary Generated by Built In

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

 

About the Role

Our Account Resolution Specialist play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts for the best possible savings. The ideal candidate will excel in communication and relationship-building with external partners, driving successful outcomes for both our clients and our business. This position offers a unique and rewarding opportunity to make a meaningful impact.

This position will be based in our office located at 1401 Enclave Parkway, Houston, TX 77077

What You’ll Do

  • Establish and maintain strong relationships with external partners to effectively negotiate delinquent accounts on behalf of clients.
  • Oversee client finances, providing guidance and determining the best strategies for addressing client inquiries and requests.
  • Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
  • Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
  • Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
  • Participate in additional duties and special projects as required.

Qualifications

  • Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) is preferred.
  • Exceptional communication skills, including listening, verbal, and written abilities.
  • Ability to thrive in a fast-paced environment.
  • Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
  • A deep passion for assisting others, with a client-focused approach.
  • Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.

The base salary range represents the anticipated salary range for this position. The actual base salary offered within the range will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. In addition to base salary, this position qualifies for commission.  Negotiation Specialists earn a monthly commission based on the amount of debt negotiated subject to the terms outlined in the company's commission plan.  Full-time employees hired into this position are eligible for health care benefits shown here.

Base Salary Range

$21$21 USD

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Top Skills

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The Company
Chicago, IL
1,400 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

Grow along with our rapidly expanding organization and help us build and serve up customized, unique technological and client service solutions! We’re pushing the boundaries of what a debt consolidation company can offer.

But our mission to uplift isn’t limited to our clients — we know our people deserve to be elevated to their highest potential through growth opportunities, a healthy work-life balance, and continued support.

Why Work With Us

Our people make a real impact — on our organization as a whole, but also on the lives of thousands of Americans. Beyond Finance offers you the chance to have your voice heard, help people, and grow in a collaborative, uplifting environment.

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Beyond Finance Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We offer a choice between hybrid, remote and in-office work models so you can be where you feel you’ll be the most productive and happy! A few times a year, we gather for in-person departmental meetups, allowing us to share progress and collaborate.

Typical time on-site: Not Specified
Chicago, IL
Dedham, MA
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