Associate Account Representative Personal Lines - Dempsey & Siders Agency

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Dempsey & Siders Insurance Agency, the first insurance affiliate of American Financial Group, has been proudly providing insurance services and benefits solutions to our Cincinnati neighbors and national clients since 1956. Since the beginning, their focus has been on their clients, providing the best coverage possible. As an independent insurance agency, they offer personal, commercial, life, and health insurance through great relationships with many well-known insurance companies.

https://dempsey-siders.com/

Dempsey & Siders Agency, Inc. is seeking a Personal Lines Associate Account Representative. This individual may work a hybrid schedule out of the Blue Ash, OH office.

Essential Job Functions and Responsibilities

• Develops in-depth product and industry knowledge. As well as, understanding of carrier appetites and guidelines.

• Becomes familiar with and utilizes computerized systems for tracking, documenting questions/responses, information gathering and/or troubleshooting.

• Develops skills and actively seeks information to understand customer’s circumstances, problems, expectations, and needs. Shares and/or conveys information to customers, regarding their account(s) maintaining a professional demeanor in all situations.

• Learns to interact with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.  Refers non-routine/more complex issues to more experienced staff.

• Builds relationships and favorable contacts with current Personal Line accounts. 

• Becomes familiar with policies and procedures, as well as the business and organization.  Complies with company and regulatory guidelines.

• Responsible for basic personal lines insurance processing, such as downloading policies and pulling data from carrier websites, reviewing and processing cancellations and reinstatements, handling and processing mail for the Personal Lines team, reviewing policy renewals, assisting with claims, sending proofs of insurance, assisting with billing requests, processing endorsements, and reviewing policy expiration lists.

• Train to back up front desk/admin for agency (phones & mail)

• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.

• Business background or a related discipline preferred.

• Insurance licensure required within 6 months.

Business Unit:

Dempsey & Siders

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.