Account Receivables Analyst

About Us

At Hiya, we’re revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.

About the Position

We are looking for an experienced Invoicing and Collection Analyst to join our rapidly growing team at Hiya. This position holds significant responsibility, overseeing invoicing and collections processes while partnering with management, finance, and key stakeholders to ensure accuracy and efficiency. You will play a pivotal role in driving both domestic and international collections, managing the general ledger, and ensuring compliance with internal controls.

We’re excited about you because you're a proactive, self-starter who thrives in a fast-paced environment. Your excellent communication skills and positive, team-oriented attitude make you a natural collaborator, and you excel in both independent and team settings. Your attention to detail and strong work ethic ensure that you consistently meet deadlines and contribute to the overall success of the team.

What You’ll Do

• Reviewal of subscription contracts

• Setting up billing for new and existing customers

• Prepare and maintain weekly AR aging reports 

• Analysis of doubtful accounts (Quarterly)

• Answer Customer inquiries 

• Help provide customers with necessary documents

• Identify and execute the necessary process adjustments

• Apply cash payments to customer accounts

• Reconcile A/R to the G/L

• Interact with customers to resolve outstanding issues

• Record and tracking of payments

• Updating Client accounts based on payment or contact information

• Prepare customer usage reports and set up billing accordingly

• Collection of past due A/R

• Additional Ad Hoc reporting maybe required

Qualities that will make you successful: 

• Minimum 2 years accounts receivable, collections and/or revenue experience

• Bachelor’s in accounting degree in accounting preferred

• Must be able to learn quickly and adapt as needed

• Strong analytical and problem-solving skills

• Advanced MS office suite skills

• Must be highly organized and able to shift gears quickly in a fast-paced environment

• Must be self-sufficient and able to work with little direct supervision

• Prior experience providing a high-level of customer service through candidate interaction

• A team-player attitude and ability to work independently

• Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. 

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

The base salary for this role is $50,000-$85,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Immediately

• Status: Full-time 

• Type: Hybrid

• Location: Seattle, WA

• Travel Requirements: none

• Department: Finance

 Benefits

• Equity compensation

• 401K program with 3% match through Fidelity Investments

• Self managed vacation plan 

• 15 Paid holidays including Recharge Days

• 100% covered medical, dental, and vision for the employee and 50% coverage for dependents

• Flexible spending, health savings accounts and Pretax dependent day care savings plan

• Paid parental leave

• Voluntary Life and AD&D, and Accident insurance options

• Employer-paid life insurance

• Employer-paid long-term disability coverage (in qualifying states)

• Donation Matching for a charity of your choice (up to $1,000/ year)

• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us! 

#BI-Remote