Account Manager

About PackageX:

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

About the role:

We are looking for a results-driven Account Manager to own and nurture relationships with our mid-to-enterprise clients. In this role, you will act as the primary point of contact, ensuring client success, identifying growth opportunities, and driving revenue retention. You’ll collaborate cross-functionally with internal teams to meet customer needs while optimizing their experience with our products and services.

Job Duties and Responsibilities:

· Manage a portfolio of mid-to-large enterprise clients, building strong and long-term relationships.

· Serve as the primary point of contact, ensuring customer satisfaction and retention.

· Identify upsell and cross-sell opportunities to drive revenue growth.

· Collaborate with internal teams, including sales, product, and customer support, to address client needs and enhance their experience.

· Conduct business reviews and provide insights into performance metrics, optimization strategies, and best practices.

· Assist in onboarding and training clients to maximize adoption of our platform.

· Monitor customer feedback and work with product teams to refine offerings based on user needs.

· Stay updated on industry trends, competitor activities, and market developments.

Skills and Qualification:

· Proven track record of meeting and exceeding revenue retention and growth targets.

· 5+ years of experience in Account Management or Customer Success within SaaS, logistics, or supply chain technology industries.

· Strong communication and relationship-building skills.

· High attention to detail with the ability to manage multiple accounts effectively.

· Analytical mindset with the ability to interpret data, generate insights, and make strategic decisions.

Compensation:

In addition to other forms of compensation like perks, benefits, and stock options, the salary range for this position is 100,000 – 120,000 USD base per year + commission. The final offer will be determined based on permissible, non-discriminatory factors such as skillset, experience, and geographic location.

Other perks and benefits include:

- Comprehensive medical, dental and vision coverage

- 401(k) plan participation

- Monthly lifestyle allowance to help focus on your wellbeing

- Reimbursements for home office setup, cell/data plan, meal delivery pass

- Generous PTO including annual leaves, personal and sick days and birthday off

What can you expect from the application process?

All applications will be reviewed by the People team who will reach out to shortlisted candidates. Across various interview rounds you'll speak with hiring manager, other functional heads and with our CEO. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. All offers are subject to satisfactory reference and background checks.