Account Manager

Company Description

Canyon GBS (https://canyongbs.com), based in the Phoenix Metro Area, is a pioneering tech company crafting impactful solutions powered by AI. Our diverse range of SaaS offerings are tailored for sectors such as higher education, public sector government agencies, non-profits, and other large enterprises. Our mission is to equip organizations with powerful yet accessible AI-powered technology to better serve their constituents. Through our relentless pursuit of innovation and customer-centric approach, Canyon GBS strives to be a trusted partner in navigating today's digital landscape.

Job Description

Canyon GBS is seeking a dedicated and results-driven Account Manager to join our team and play a key role in driving client success and business growth. In this role, you will manage client relationships, ensure customer satisfaction, and identify opportunities to upsell our AI-powered solutions. You will also support new sales efforts, focus on customer retention, and provide critical assistance to partners, contributing to the overall success of the organization.

As the primary point of contact for assigned clients, you will work closely with the Founder, Sales, Customer Experience, and other teams to align strategies, exceed client expectations, and achieve company objectives. This position is ideal for a professional who is not only client-focused and detail-oriented but also willing to do whatever it takes to ensure the company’s goals are met.

We are looking for a driven, proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional results while fostering strong, lasting client relationships.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Serve as the lead point of contact for all customer account management matters.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure timely and successful delivery of our solutions according to customer needs and objectives.
• Identify and grow opportunities within accounts and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Prepare regular reports on account status and communicate the progress to internal and external stakeholders.
• Ability to travel as needed to represent Canyon GBS in the public eye globally with customers, partners, investors, and the community

Salary Range

$44,000 - $62,194

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in account management or sales, preferably in the tech industry.
• Proven ability to manage multiple client accounts simultaneously while maintaining attention to detail.
• Strong understanding of AI-powered solutions and their applications in various sectors.
• Excellent listening, negotiation, and presentation skills.
• Proficiency in CRM software and MS Office Suite.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.

Additional Information

Equal Opportunity Employment Statement

Canyon GBS believes in equal opportunity and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.

If all this sounds like a good fit, apply today, we want to hear from you!