Account Manager

We need a strategic and creatively minded communication master to partner with our clients and support the agency's Client Services team. 

YOUR IMPACT IN THE ROLE:

• Represent Archrival, owning the relationship with specific clients as a key point of contact for their business with us.
• Build client relationships, working to understand the goals and objectives of our clients and frame up how Archrival is best suited to strategically help achieve them.
• Advocate on behalf of clients and represent their interests to our creative team as you collaborate to develop strategies, ideas and designs that are exceptional.
• Ensure creative excellence is upheld on project deliverables, key milestones are met, and that we are nailing client goals, and ensuring all work is on-brand and forward thinking on their behalf.
• Manage the full client experience for assigned accounts, including client onboarding, status calls, presentations, and deliverable reviews. Troubleshoot and escalate any client issues that may arise.
• Work in partnership with agency teams to develop statements of work, project briefs, deck deliverables and other client-facing materials as required of the project.
• Periodically serve in a support role to Account Directors on larger scale accounts, assisting with client needs as directed.
• Identify and nurture opportunities to grow Archrival’s relationship with existing clients.
• Work to keep track of client profitability, help manage reporting, and look for efficiencies of work within our team and business platforms.
• Grow your accounts and your role as you master the account management role and take on more responsibilities.
• Problem-solve and help createnever-been-done-before solutions.
• Lead with a do-whatever-it-takes approach to get the job done right and ensure a positive client experience.
• Stay educated on consumer trends impacting client and industry arenas.

WHAT YOU NEED TO SUCCEED: 

• Has an entrepreneurial spirit, craves taking on new endeavors and seeing them through to completion.
• Easily rolls with challenges and thrives on solving problems and learning quickly.
• Brings strong communication and collaboration skills that positively influences team members.
• Shows confident and comfortable presentation skills.
• Passionate about shifts in youth culture and the trends happening in our clients world.
• Has diligent attention to detail and an eye for creative excellence.
• Holds a rich knowledge of digital and social media practices.
• Work experience has touched a wide range of project types.
• Can push a project forward independently but also values collaborating with others.
• Has approx. 3-5+ years of experience managing projects of national/global scale with major brands.
• Agency and brand experience a plus.
• Holds an undying passion for youth culture and consumer behavior.

YOU AT ARCHRIVAL

• Understanding of youth culture and passion for continuous learning
• Desire to go against the grain and take on challenges that may have never been done before
• Team first, remain humble and never leave another Archrivaler hanging
• Driven to excellence, committed to grinding out great work mixed with a playful point-of-view
• Contribute to a community of belonging, our collective differences to make Archrival f’n awesome

This is a hybrid role, that we'd like to have in the Portland studio a few days a week. 

DIVERSE REPRESENTATION IN YOUTH CULTURE

Archrival stands to positively affect the diversity, equity and inclusion of youth culture creatively. We are committed to fostering a place of belonging for underrepresented and marginalized communities. We are intentional of creating equal employment opportunities to all applicants and teammates in regard to race, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, physical and mental disability, marital status, parental status, veteran status, or any other basis protected by law.