Account Manager

Job Scope

At WEX we see corporate payments differently.  We are a leading and growing global provider of payment processing and information management solutions.  We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs.  We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry.  We are employee centric offering value-based incentives and generous compensation and benefits packages.  If you are looking for a growing career – come be part of WEX today!

The associate account Manager is a strong communicator with a passion for understanding client needs and delivering excellent service. This is achieved by assisting in all areas of account management, including understanding clients’ business needs, resolving issues in a timely manner; and understanding the clients’ developing needs. This role offers a clear path for professional growth and development within a global organization.

Account Management

• Provides technical account management and support for a portfolio of assigned accounts as well as service escalations.

• Assists in the development of service plans and contact strategies; Ability to understand the client organization and strategy to engage and navigate throughout the enterprise.

• Collaborate to define relevant propositions for each client and qualify opportunities to ensure high performance.

• Acts as the main point of contact for daily requests, providing creative and prompt issue resolution when faced with unique client requirements and scenarios.

• Ensures quality service and operational performance is within the parameters of the client's requirements and service delivery standards.

• Works cross-functionally to seek new client solutions where appropriate.

Relationships

• Support the development and maintenance of client relationships by working with operational teams to understand client's business and product installations. Use this knowledge to identify service needs, plan service delivery, and encourage the use of proactive service and support to minimize client downtime and costs.

• Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally.

• In collaboration with Relationship Managers and Senior Account Managers, maintains awareness of financial and commercial points for assigned accounts. 

Teamwork 

• Contribute to team projects and initiatives aimed at improving processes and client satisfaction. 

• Collaborate effectively with colleagues across different departments (e.g., Sales, Product, Support) to ensure seamless client service.

• Proactively seek guidance and mentorship from senior team members.

• Maintain open and professional communication with colleagues, fostering a positive and supportive team environment.

Knowledge and Experience

Required

•  Bachelor’s degree and/or 1-3 years’ experience in a client-facing or technical support role.

• Language skills: Written and spoken English. 

• Excellent time management, organization, prioritization, and the ability to manage multiple tasks in a fast-paced environment.

• Effective verbal and written communication skills.

• Analytical and mathematical skills, with a solution oriented approach.

• Strong PC skills with emphasis on spreadsheets and presentations.

• Willingness to learn new skills.   
   

Nice to have but not required

• Previous service delivery and/or account management experience.

• Experience with Google Workspace applications and Salesforce a plus. 

• Experience working cross-functionally.

• Mandarin or other language skills a plus.