Account Manager

We are seeking a resilient and driven Account Manager to join our dynamic sales team. This role is focused on managing and growing relationships with large enterprise telecom accounts.

The ideal candidate thrives in complex environments, embraces challenges, and is relentless in delivering value to customers. They have a proven track record of overcoming obstacles, securing software license renewals, and expanding service engagements—all while building deep, trust-based relationships with key stakeholders.

Key Responsibilities

• Ensure software license renewals by delivering exceptional value and maintaining strong customer relationships.

• Negotiate license renewals.

• Identify opportunities to upsell and cross-sell professional services within existing accounts.

• A proven track record of persevere through challenges to achieve their goals

• Develop and execute account plans to expand Globys’ presence within customer organizations, targeting additional business units and stakeholders.

• Nurture champions and build relationships with executive-level decision-makers.

• Understand customer pain points and business objectives to position Globys’ solutions effectively.

• Deliver tailored presentations and proposals that align with customer goals.

• Collaborate with the Customer Success and Delivery teams to ensure customers achieve their desired outcomes.

• Act as the voice of the customer, advocating for their needs and driving internal alignment.

• Regularly engage customers to review solution performance, identify areas for improvement, and provide insights into industry best practices.

• Monitor customer satisfaction and address concerns promptly to maintain long-term loyalty.

• Maintain accurate account records in the CRM system, including pipeline, forecasts, and customer interactions.

• Report on key account metrics, including renewal rates, services growth, and account health.

• Meet all standards established for this position as outlined in the Sales Compensation Plan 

• Achieve and exceed sales quota set for the accounts.

• This position requires travel primarily within USA and Canada.

Qualifications

• Minimum of 3 years of experience managing enterprise accounts,

• Experience in the telecommunications sector is preferred but not required.

• Proven track record of driving software license renewals and growing professional services revenue.

• Strong consultative selling skills, with the ability to uncover customer needs and align solutions to business objectives.

• Experience building and managing executive relationships within enterprise organizations.

• Excellent communication, presentation, and negotiation skills.

• Proficiency in CRM software (e.g., Salesforce) and other sales tools.

Key Skills and Competencies

• Strategic thinking with the ability to create and execute account plans.

• Strong interpersonal and relationship-building skills.

• Ability to navigate complex organizations and influence stakeholders at all levels.

• Proactive and self-motivated, with a focus on delivering results.

• Analytical mindset for identifying growth opportunities and assessing account performance.

*Only successful candidates will be contacted*.

Harris is an Equal Opportunity Employer and members of the following targeted groups are encouraged to apply: women, persons with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

The Harris Talent Acquisition team does not use text messages to contact candidates or solicit confidential information. We encourage all candidates to apply for advertised positions. They will be contacted either by a Harris manager or by a member of the Talent Acquisition team for an interview, once the required criteria have been met.