Account Manager

Company Description

As one of the first SA agencies operating in the CRM space with a database division devoted entirely to CRM, we use human insights combined with strong creative ideas to create smart, results-driven digital work. We are part of Publicis Groupe.

With digital experience across financial services, automotive, Petro chemical, FMCG, retail, pharmaceutical, tobacco and NGOs, we offer solid customer engagement, longer tenure and ultimately increased customer spend.

Job Description

Key Tasks and Responsibilities:

• Meet/liaise with clients
• Manage a portfolio of accounts
  • Receive briefs/debriefs on projects
  • Attend status meetings
  • Keep a detailed status document of projects on the go with timelines/deadlines
  • Manage projects from start to finish:
    • Follow up with studio/client to ensure deadlines are met
    • Checking all artwork before presenting to client to ensure work is on brief / all relevant feedback is applied.
    • Interrogate client debriefs to ensure work remains on brief and best practice is adhered to
  • Manage project plan to ensure all campaigns are briefed timeously.
  • When required, compile cost estimates to be approved by management before sending on to client
• Deliver presentations
• Attend meetings with clients (when required)
• Maintain good relationships with clients
• Manage budgets, campaign costs and client’s invoices
• Assist with traffic and drive work in studio
• Undertake administration tasks related to the client portfolio

Qualifications

• Relevant tertiary qualification
• Minimum 5 years’ working experience in an Advertising Agency, with 2-3 years’ experience as an Account Manager
• Afrikaans (Read, write and speak)
• Proficient in MS Office (i.e. Word / Excel / PowerPoint etc.)
• Strong CRM/Digital Direct Marketing experience
• A good command of the English language (both verbal and written)
• Strong presentation and people skills
• Strong organisational and time management skills
• Strong multitasking skills (ability to work on
• Advantageous:
  • Understanding of print production
  • An understanding of Marketing Automation/Technology (Martech)
  • Retail experience
  • Financial Services experience

Additional Information

Personality 

• Team player with the ability to work independently
• Ability to remain calm in a highly pressurized environment
• Self-starter who can inspire others
• Problem solver and solution driven
• Confident
• Curious
• Resilient
• Assertive
• Accountable
• Trustworthy
• Meticulous with attention to detail
• A can-do attitude and a willingness to go the extra mile
• Other:
  • Flexible to work beyond normal office hours (if and when required)
  • Willing and comfortable to work on alcohol brands

Please note that only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after submitting your application, please consider your application as unsuccessful

Publics group is proud to be an Equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity plan. All appointments will be based on Qualifications, experience and best fit but preference will be given to all affirmation action candidates or designated groups.