Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
Conviva is seeking an Account Manager to help manage and grow some of Conviva's key accounts.
What you get to do:
- Live in the accounts - onsite for strategic accounts.
- Manage all aspects of the account, including defining account penetration, engagement, and overall strategy.
- Develop strong, long-term, and loyal mid & senior-level client relationships at the operational level.
- Manage and orchestrate account and extended team resources, including the customer's internal team, to drive scale and velocity across product adoptions.
- Work closely with customers and Technical Sales Solutions teams to manage product onboarding and integration.
- Set accurate expectations on effort and timelines for integration and drive follow-ups and deliverables across customers' functional teams.
- Manage overall account health, customer loyalty, and satisfaction, and oversee success and activities to help solidify value and drive additional use cases.
- Facilitate, organize, and lead regular customer meetings, product feedback sessions, and quarterly business reviews.
- This role delivers the value that was purchased, leveraging all available resources. Owns ensuring successful renewal.
- Own the key relationships with the customer to ensure this happens.
- Drives the Conviva team to ensure this happens.
What you bring to the role
- 5+ years of experience in customer/account/partner management at a leading technology company.selling big data, application analytics, and enterprise tech solutions
- Excellent networking and relationship-building skills.
- Must be able to grasp the key drivers of the business, be comfortable with multi-tasking, and be able to prioritize tasks given by business drivers independently.
- Be a “Trusted Advisor” with executive sponsors and align Conviva solutions and roadmap to address clients’ challenges and business initiatives.
- Customer-driven product thinking and ability to identify and prioritize product requests.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between.
Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before.
More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI.
In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
