Account Manager

Pink Hill, North Carolina, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Pink Hill, North Carolina.

Why Southern Pharmacy Services? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Details:

• Schedule: M-F 9am-6pm
• This position will cover Fayetteville area.

Assists in identifying and meeting the needs of potential and current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems, advising clients on regulatory issues, and training customer staff on best practices.
Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members
Essential job functions (include the following):
• Market pharmacy as preferred provider of pharmacy services to potential and existing customer base to increase penetration of services and patients served
• Act as a subject matter expert for pharmacy operations to maintain a high level of service to customers, following all service-related issues through to resolution
• Maintain customer relationships and perform as an “expert” advisor in order to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by refining and implementing facility on-boarding procedures and acting as liaison/quality assurance point person upon start-up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Develop and maintain a more seamless admission process through better communication with facilities, both by understanding and addressing facility pain points and by providing education on what pharmacy needs to deliver the best possible service
• Manage eMAR implementation and provide support and customer training as it relates to successful interfacing with Pharmacy
• Provide regular in-service trainings to customer staff with regard to operational best practices, regulatory compliance
• Build and maintain relationships with important ancillary parties, including hospital discharge teams and physician rounding groups, to improve efficiencies and provide more timely service
• Continue to provide support and expertise for internal software development, roll out, and workflow process improvement
• Actively participate in local community open house, family nights, etc. related to assisted living/long term care facilities
• Assist in the operational marketing functions such as trade shows, nursing home week, open house and Christmas gifts for customers
• Assist with marketing efforts to potential customers through face to face visits, email, phone calls
• Other essential functions and duties may be assigned
Education and/or Certifications:
• High School Diploma required; Bachelor’s degree preferred
• Valid driver’s license and clean driving record
Skills and Qualifications:
• 3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
• Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
• Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment:
• Ability to work flexible hours

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with up to 3.5% company match (1)

Family, Health & Insurance Benefits (1), (2)

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)

Time Off 

• Paid holidays and sick days
• Generous vacation benefits based on years of service

(1) Eligibility begins the first of the month following 30 days of employment

(2) Full-time employees only, excluding EAP which is available to all Guardian employees

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.